Prevention and management of aggression in ... - WorkSafe Victoria

6.Training and educationManagersTailored training for managers should ensure they:• understand the adverse impacts of occupational violence on employees,patients and the workplace• develop skills to prevent occupational violence within the health service setting• understand the obligations of the employer to provide a safe workplace foremployees and clients• understand and manage their own behaviours, including the capacityto shape behaviour of others through role modelling, setting clear standardsand effectively managing incidents• understand their role in facilitating, supervising and supporting theimplementation of organisational policies and procedures• implement the organisation’s staff support processes during any recoveryphase of an incident, and• are able to undertake systemic investigations following an incident.Managers at all levels should participate in the consultation that informsthe training needs analysis and in the implementation of training modules.6.6 Providers and programsTrainers can be recruited from the existing workforce if there are members of staffappropriately skilled in meeting the needs identified by the training needs analysis.Alternatively, external providers could provide the training program.The training needs analysis and organisational review (chapter 3) should informthe choice of training provider and program. Considerations when making thesechoices include:• What mode/s of program delivery would best meet our needs – self directedlearning packages, face-to-face, online, internal or external providers?• Does our organisation have the staff skills, knowledge (Certificate IV inWorkplace Training and Assessment, postgraduate qualifications in education,OHS or psychology) and capacity to design, structure and deliver a tieredprogram in-house?• Are there areas of the organisation that need to be targeted as a high priority?• When, where and how will the program be delivered?• What costs will be involved – venue, equipment, trainers, staff release and backfill?• Who will co-ordinate the program?• How will the program be evaluated and by whom?6.7 EvaluationTraining and education evaluation determines if a program has achieved its statedobjectives. Information is gathered at various stages of the design and deliveryprocesses to:• determine the effectiveness of training• support decision-making about current and future training• enable documentation of information and program improvements, and• help determine the overall quality of the training provided to staff.WorkSafe Victoria Handbook / Prevention and management of aggression in health services 31