Prevention and management of aggression in ... - WorkSafe Victoria

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ToolD1Design and aggression (cont)Design and aggression – generic auditYes/Noor N/ACommentsAction4. Environment4.1. Noise• Are the noise levels in the area suitable for clients?• Are the noise levels in the area suitable for staff?(Loud or persistent noise should be avoided.)4.2. Lighting• Does the area have some natural lighting fromexternal windows?• Is the space free from glare? Consider reflective surfaces,need for adjustable window coverings, etc.• Does the level of illumination suit the client activities(e.g. reading, sleeping) to be undertaken?• Does the level of illumination suit the staff activities(e.g. reading, use of a computer) to be undertaken?• Where necessary, is the lighting adjustable or is tasklighting provided?4.3. Colour• Is the colour of the room relaxing for clients and staff?(Large expanses of strong and dark colours should be avoided).4.4. Temperature and odours• Is the area well ventilated so that the temperature remainsfairly constant?• Can the temperature be maintained at an appropriate levelfor the type of activities being performed by clients?• Can the temperature be maintained at an appropriate levelfor the type of activities being performed by staff?• Is the area free from cold draughts where peopleare sitting?• Does the area have a pleasant/neutral odour withoutany persistent unpleasant smells (e.g. urine, faeces,vomit, disinfectant).Page 4 of 556 Handbook / Prevention and management of aggression in health services WorkSafe Victoria
ToolD1Design and aggression (cont)Design and aggression – generic auditYes/Noor N/ACommentsAction5. Security• Are staff only areas (e.g. door locks, swipe card/key padaccess) secure?• Is there an emergency call system (e.g. duress alarms,personal pagers, emergency buzzer) available for staff?• Is client activity monitored (e.g. natural surveillance, CCTV,presence of security staff) in high-risk areas?• Is the CCTV appropriately designed (e.g. overt or covertsystem) and located (e.g. view of the area)?Page 5 of 5WorkSafe Victoria Handbook / Prevention and management of aggression in health services 57
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A handbookfor workplacesPrevention
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2.Legislativeframework2.1 ContextVi
Page 8 and 9: 3.Review, prepareand implement3.1 C
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Page 17 and 18: 4.Workplace designHigh-risk areasEm
Page 19 and 20: 4.Workplace designOther considerati
Page 21 and 22: 4.Workplace design4.6 Alarm systems
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Page 25 and 26: 5.Policy, procedures and practiceWo
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Page 31 and 32: 6.Training and educationThe table b
Page 33 and 34: 6.Training and educationManagersTai
Page 35 and 36: 7.References7.1 Related DocumentsTh
Page 37 and 38: 7.ReferencesReporting incidents of
Page 39 and 40: ToolsOrganisationTool 01 Organisati
Page 41 and 42: Tool 01 - Organisational self-asses
Page 51 and 52: Tool02Staff surveyStaff survey - ag
Page 53 and 54: Tool02Staff survey (cont)Incidents,
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Page 61 and 62: ToolD2Violence and the design proce
Page 67 and 68: ToolP1Violence prevention policyNam
Page 69 and 70: ToolP1Violence prevention policy (c
Page 71 and 72: ToolP2High risk screening (cont)No
Page 73 and 74: ToolP3Violence hazard identificatio
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Page 77 and 78: ToolP4Behaviour assessmentHandbook
Page 79 and 80: ToolP5Client alertHandbook keyTempl
Page 81 and 82: ToolP7Conditions and agreementDear
Page 83 and 84: ToolT1Exposure to aggression risk c
Page 85 and 86: ToolT2Aggression risk calculatorThi
Page 87: ToolT3Post-training evaluation tool
Page 90 and 91: ToolT4Post-training evaluation tool
Page 96 and 97: Tool T5 - Competency-based assessme
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