Prevention and management of aggression in ... - WorkSafe Victoria

ToolP1Violence prevention policy (cont)• All reports of aggression and violence are reviewed by and systems are investigated to identify control measures that will minimisefuture risk.• An assessment is conducted and documented on all clients to identify anyrisk factors that may trigger an episode of aggression or violence.• Care plans will include behaviour management strategies to reduce risksof aggressive or violent incidents. These plans will be reviewed as required.• All reasonably practicable control measures will be implemented to eliminateor minimise risks to health and safety for staff and clients. However, reserves the right to refuse treatment or entryto clients and visitors known to initiate aggression and/or violence towardsits staff, clients and visitors.• All staff will receive education and training in the prevention and managementof aggression and violence according to their levels of exposure to risk.Roles and responsibilitiesName of organisation• Promptly, objectively and sensitively review all reports of violence or threatsof violence, including a review of all investigations associated with aggressiveor violent incidents.• Ensure critical incidents have been reported, as required, to WorkSafe, thepolice, the OHS committee and the elected health and safety representative(HSR) and investigated.Managers and supervisors• Enforce policy and procedures and monitor staff compliance.• Identify and alert staff to violent clients and hazardous situations.• Follow up and investigate all incidents of workplace aggression and violence.• Ensure debriefing is completed for those either directly or indirectly involvedin the incident.• Track and analyse incidents for trends and prevention initiatives.Employees• Formally report all incidents of aggression, violence or threats, includingnear misses.• Participate in education and training programs to be able to respondappropriately to any incident of workplace aggression or violence.• Understand and comply with this policy and all related procedures.• Contribute to risk assessments and incident investigations.Health and safety committee• Be consulted about the development, establishment and implementationof violence measures and procedures.Page 2 of 366 Handbook / Prevention and management of aggression in health services WorkSafe Victoria