Prevention and management of aggression in ... - WorkSafe Victoria

6.Training and educationAn evaluation tool should be developed or adopted during the needs analysisphase of training design. Methods for using the evaluation tool may varydepending on organisational needs and resources. To make it meaningful,attention must be given to when it is used as well as how it is designed.Best-practice principles indicate that ideally, evaluation of an educationintervention for the prevention and management of aggression and violenceshould be conducted before, during and after the training.Pre-training evaluation provides a baseline measurement that the effectivenessof the training, once completed, can be measured against. Pre-training evaluationcould involve processes referred to in this chapter as well as staff surveys.Evaluation during the training can inform the process and highlight any specificneeds for a group or individual. It is a technique used by trainers and educatorsto ensure they are meeting the needs of participants rather than a specific toolfor information gathering.Post-training evaluation provides valuable information about design and delivery,but does not measure learning transfer or medium-to-long-term benefits ofa program in the workplace. Tool T3 could be used immediately after trainingto evaluate program relevance and key learnings for participants. In the contextof aggression prevention and management, immediate post-training evaluationis a minor part of the evaluation process.Post-training evaluation in the medium-to-long-term can involve ongoingmonitoring as described in chapter 3. A learning needs analysis could beconducted 6–12 months after the training to identify ongoing deficits in skillor knowledge. An example of a medium-to-long-term post-training evaluationcan be found at Tool T4.Competency-based assessments could also be conducted. A samplecompetency-based assessment can be found at Tool T5. It is recommendedfor use by those with a solid OHS knowledge who have completed aCertificate IV in Workplace Training and Assessment.Findings from the application of Tool T4 should be fed back into the overallevaluation of control measures for the prevention and management of aggressionand violence in the workplace.ReferencesAll Wales NHS Violence and Aggression Training Passport and Information schemeCertificate III in Security Operations Crowd Control (PRS03) International SecurityTraining Academy Pty Ltd Training. Student manual, Version 6-060805Protecting People and Property: NSW Health Policy and Guidelines for SecurityRisk Management in Health Facilities NSW Health December 2003Violence and aggression management training for trainers and managers.A national evaluation of training provision in healthcare settings. Zarola, A.and Leather, P., 2006, University of Nottingham, Health and Safety Executive,United Kingdom32 Handbook / Prevention and management of aggression in health services WorkSafe Victoria