Prevention and management of aggression in ... - WorkSafe Victoria

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ToolD2Violence and the design process (cont)Design developmentQuestion Consider Yes/Noor N/ACommentsActionIs there adequate workspacefor all equipment and fixtures?Has adequate storage beenplanned to ensure clutteris avoided?Do the furniture and fixturesminimise the potentialfor aggression?Is the lighting appropriatelydesigned to minimise stressand fatigue and maximisefeelings of relaxation?Have unwanted noises beendesigned out?Has an effective andconsistent way-findingsystem been designed?Have positive distractions beenprovided to reduce stress anddivert focus from pain?Have systems for effectiveclient communicationbeen designed?Has the ventilation systembeen designed to minimiseunwanted smells and tofacilitate comfortabletemperatures?• Feedback from consultationcommittee• Feedback from consultationcommittee• Consultation withdepartment workgroup• Fittings and furniturethat are difficult to useas weapons, hard to liftand without sharp cornersand edges• Natural light• Artificial light• Soundproof walls ordouble glazed windows• Avoid loud volumes onTV and radio• Signage (directionaland symbols)• Gardens• Art• Views• Refer to consultationcommittee• Signage in reception areas• Provide good ventilation• Air-conditioning systemsPage 5 of 762 Handbook / Prevention and management of aggression in health services WorkSafe Victoria
ToolD2Violence and the design process (cont)Contract documentationQuestion Consider Yes/Noor N/ACommentsActionHave appropriate colours beenchosen to minimise stress andcreate a feeling of wellbeing?Does the interior designfacilitate feelings of relaxationand wellbeing?Do the floor coverings minimiseglare and noise?• Lighter colours• Natural light• Soft colours• Type and impact offloor covering• Equipment interaction withfloor surface• Person interaction withfloor surfaceConstructionQuestion Consider Yes/Noor N/ACommentsActionWill any services or spaces thatstaff or clients previously usedbe changed during the periodof construction and if so whatimpact may this have?Will there be an increasein noise that may impacton aggression?Will temporary way-findingsystems be required tofacilitate navigation?• Consult with staff• Noise sources• Floor surfaces• TV and radio• Directional signagePage 6 of 7WorkSafe Victoria Handbook / Prevention and management of aggression in health services 63
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A handbookfor workplacesPrevention
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2.Legislativeframework2.1 ContextVi
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3.Review, prepareand implement3.1 C
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3.Review, prepare and implementClie
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3.Review, prepare and implement3.4
Page 15 and 16: 4.Workplace design4.3 Crime prevent
Page 17 and 18: 4.Workplace designHigh-risk areasEm
Page 19 and 20: 4.Workplace designOther considerati
Page 21 and 22: 4.Workplace design4.6 Alarm systems
Page 23 and 24: 5.Policy, procedures and practiceRe
Page 25 and 26: 5.Policy, procedures and practiceWo
Page 27 and 28: 5.Policy, procedures and practiceIf
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Page 33 and 34: 6.Training and educationManagersTai
Page 35 and 36: 7.References7.1 Related DocumentsTh
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Page 39 and 40: ToolsOrganisationTool 01 Organisati
Page 41 and 42: Tool 01 - Organisational self-asses
Page 51 and 52: Tool02Staff surveyStaff survey - ag
Page 53 and 54: Tool02Staff survey (cont)Incidents,
Page 55 and 56: ToolD1Design and aggressionDesign a
Page 57 and 58: ToolD1Design and aggression (cont)D
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Page 61 and 62: ToolD2Violence and the design proce
Page 63: ToolD2Violence and the design proce
Page 67 and 68: ToolP1Violence prevention policyNam
Page 69 and 70: ToolP1Violence prevention policy (c
Page 71 and 72: ToolP2High risk screening (cont)No
Page 73 and 74: ToolP3Violence hazard identificatio
Page 75 and 76: ToolP3Violence hazard identificatio
Page 77 and 78: ToolP4Behaviour assessmentHandbook
Page 79 and 80: ToolP5Client alertHandbook keyTempl
Page 81 and 82: ToolP7Conditions and agreementDear
Page 83 and 84: ToolT1Exposure to aggression risk c
Page 85 and 86: ToolT2Aggression risk calculatorThi
Page 87: ToolT3Post-training evaluation tool
Page 90 and 91: ToolT4Post-training evaluation tool
Page 96 and 97: Tool T5 - Competency-based assessme
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