Prevention and management of aggression in ... - WorkSafe Victoria

Tool02Staff survey (cont)Working environment and systemsYesNoDo you feel safe at work?Have you been provided with all necessary controls and measuresto protect your safety?Do you believe you are prepared to manage an aggressive orviolent situation?If you answered ‘no’ to any of the above please mark the areas you consider require improvement.Lighting Security staff Security devicesWork/treatment spaces Police liaison Information about devicesRestricted access Patient/client transfers Incident reportingEducation and training Communication about Incident follow-upclient history/behavioursOther (please specify):Incidents, reporting and follow-up1. Is there a system for accessing additional support if a client becomesaggressive or violent?Yes No Don’t know2. Are you required to report threats of aggression or violence inyour work area?3. Are you required to report actual incidents of aggression or violencein your work area?4. Do you feel you can make reports without fear of reprisal?5. Is there a system for reporting threats and incidents of aggressionor violence in your work area?6. If ‘yes’ is it easy to follow?7. Does the supervisor/manager investigate reports without undue delay?8. Does the supervisor/manager take corrective action without undue delay?9. Are all co-workers formally briefed about an aggressive or violent situationbefore commencing duty or attending to a client?Page 2 of 450 Handbook / Prevention and management of aggression in health services WorkSafe Victoria