Prevention and management of aggression in ... - WorkSafe Victoria

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Tool 01 – Organisational self-assessment (cont)Measurement and evaluationThis template provides an opportunity to review measurement and evaluation processes related to client-initiated aggression and violence.Yes No N/A CommentsReports received at OHS committee meetings relate to:• security breaches• aggressive/violent incidents• injuries to staff and clients• hazard reports• risk assessments• control measure implementation/action• control measure reviews/outcomes• recommendations for further actions• review of policies, procedures and work practices.Minutes of meetings reflect responsibility and accountabilityfor further actions.Executive/board of management meeting minutes reflect:• WorkSafe insurance premiums are monitored six monthly.• WorkSafe claims are reported quarterly.• Impacts of the implementation of control measures.Page 10 of 1048 Handbook / Prevention and management of aggression in health services WorkSafe Victoria
Tool02Staff surveyStaff survey – aggression and violenceWe are committed to maintaining the health and safety of all of our staff. This confidential survey will be used to help usidentify occupational aggression and violence risks within our work environment and develop prevention strategies.Please take a few minutes to complete the survey and return it to by / /The results of the survey will be provided to on / /General informationWard/work unit/division Male FemaleAge range (years): < 30 30–39 40–49 50–59 > 60Occupational group, please tick one of the following:Allied health professionalNurseMedicalClinical assistantCoordinationClerical/administrationEnvironmental/food servicesOther (please specify)Years of experience: < 5 5–10 11–20 20–30 > 30Policies and proceduresDoes our organisation have a non-tolerance of violence policy?If ‘yes’ have you ever seen a copy?Are there written procedures that deal with aggression andviolence in your work area?If ‘yes’ have you ever seen a copy of them?If ‘yes’ are they easy to follow?Is there a violence contact person within your work area?Yes No Don’t knowPage 1 of 4WorkSafe Victoria Handbook / Prevention and management of aggression in health services 49
Page 1: A handbookfor workplacesPrevention
Page 5 and 6: 2.Legislativeframework2.1 ContextVi
Page 8 and 9: 3.Review, prepareand implement3.1 C
Page 10 and 11: 3.Review, prepare and implementClie
Page 12 and 13: 3.Review, prepare and implement3.4
Page 15 and 16: 4.Workplace design4.3 Crime prevent
Page 17 and 18: 4.Workplace designHigh-risk areasEm
Page 19 and 20: 4.Workplace designOther considerati
Page 21 and 22: 4.Workplace design4.6 Alarm systems
Page 23 and 24: 5.Policy, procedures and practiceRe
Page 25 and 26: 5.Policy, procedures and practiceWo
Page 27 and 28: 5.Policy, procedures and practiceIf
Page 29 and 30: 5.Policy, procedures and practiceRe
Page 31 and 32: 6.Training and educationThe table b
Page 33 and 34: 6.Training and educationManagersTai
Page 35 and 36: 7.References7.1 Related DocumentsTh
Page 37 and 38: 7.ReferencesReporting incidents of
Page 39 and 40: ToolsOrganisationTool 01 Organisati
Page 41 and 42: Tool 01 - Organisational self-asses
Page 49: Tool 01 - Organisational self-asses
Page 53 and 54: Tool02Staff survey (cont)Incidents,
Page 55 and 56: ToolD1Design and aggressionDesign a
Page 57 and 58: ToolD1Design and aggression (cont)D
Page 59 and 60: ToolD1Design and aggression (cont)D
Page 61 and 62: ToolD2Violence and the design proce
Page 67 and 68: ToolP1Violence prevention policyNam
Page 69 and 70: ToolP1Violence prevention policy (c
Page 71 and 72: ToolP2High risk screening (cont)No
Page 73 and 74: ToolP3Violence hazard identificatio
Page 75 and 76: ToolP3Violence hazard identificatio
Page 77 and 78: ToolP4Behaviour assessmentHandbook
Page 79 and 80: ToolP5Client alertHandbook keyTempl
Page 81 and 82: ToolP7Conditions and agreementDear
Page 83 and 84: ToolT1Exposure to aggression risk c
Page 85 and 86: ToolT2Aggression risk calculatorThi
Page 87: ToolT3Post-training evaluation tool
Page 90 and 91: ToolT4Post-training evaluation tool
Page 96 and 97: Tool T5 - Competency-based assessme
Page 98: Tool T5 - Competency-based assessme

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