Prevention and management of aggression in ... - WorkSafe Victoria

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Tool 01 – Organisational self-assessment (cont)Documentation, reporting and investigation (cont)• equipment failure, maintenance, requirements that mayhave contributed• human resource contributing factors• personnel involved in the incident (to ensure they receivesupport and have an opportunity to be consulted)• previously unidentified risks or hazards.Comprehensive reports of incident data are tabled at relevantmeetings.Outcomes of investigations are made known to the staff involvedand health and safety representatives (HSRs).Summaries include:• follow-up risk assessments• recommendations for control measures• any other recommendations.Data associated with all incidents is maintained to enable analysis,tracking and identification of trends over time.Yes No N/A CommentsPage 6 of 1044 Handbook / Prevention and management of aggression in health services WorkSafe Victoria
Tool 01 – Organisational self-assessment (cont)Human resource management and developmentThis template provides an opportunity to review human resource management and development processes related to client-initiated aggression and violence.Yes No N/A CommentsOur organisation has a documented code of conduct for employees.All position descriptions refer to an employee’s obligation in relationto OHS.There is a process for determining staffing levels in known high-riskareas of the organisation.All areas have appropriately qualified and experienced staffavailable/rostered to cover all hours of operation.The mix of casual/agency staff on duty is balanced by permanentstaff known to the clients.There is capacity to rotate staff into alternate duties to reduceexposure to aggression.Our organisation has procedures in place to provide staff withbackup and support when working alone or in isolation.Support is offered to staff following a serious/critical incident:• in the immediate aftermath of an incident• within 24 hours of an incident• one week after an incident.Support is offered and provided with respect for individual needsand personal support mechanisms.Our organisation has access to skilled debriefingpersonnel/services.Page 7 of 10WorkSafe Victoria Handbook / Prevention and management of aggression in health services 45
Page 1: A handbookfor workplacesPrevention
Page 5 and 6: 2.Legislativeframework2.1 ContextVi
Page 8 and 9: 3.Review, prepareand implement3.1 C
Page 10 and 11: 3.Review, prepare and implementClie
Page 12 and 13: 3.Review, prepare and implement3.4
Page 15 and 16: 4.Workplace design4.3 Crime prevent
Page 17 and 18: 4.Workplace designHigh-risk areasEm
Page 19 and 20: 4.Workplace designOther considerati
Page 21 and 22: 4.Workplace design4.6 Alarm systems
Page 23 and 24: 5.Policy, procedures and practiceRe
Page 25 and 26: 5.Policy, procedures and practiceWo
Page 27 and 28: 5.Policy, procedures and practiceIf
Page 29 and 30: 5.Policy, procedures and practiceRe
Page 31 and 32: 6.Training and educationThe table b
Page 33 and 34: 6.Training and educationManagersTai
Page 35 and 36: 7.References7.1 Related DocumentsTh
Page 37 and 38: 7.ReferencesReporting incidents of
Page 39 and 40: ToolsOrganisationTool 01 Organisati
Page 41 and 42: Tool 01 - Organisational self-asses
Page 45: Tool 01 - Organisational self-asses
Page 51 and 52: Tool02Staff surveyStaff survey - ag
Page 53 and 54: Tool02Staff survey (cont)Incidents,
Page 55 and 56: ToolD1Design and aggressionDesign a
Page 57 and 58: ToolD1Design and aggression (cont)D
Page 59 and 60: ToolD1Design and aggression (cont)D
Page 61 and 62: ToolD2Violence and the design proce
Page 67 and 68: ToolP1Violence prevention policyNam
Page 69 and 70: ToolP1Violence prevention policy (c
Page 71 and 72: ToolP2High risk screening (cont)No
Page 73 and 74: ToolP3Violence hazard identificatio
Page 75 and 76: ToolP3Violence hazard identificatio
Page 77 and 78: ToolP4Behaviour assessmentHandbook
Page 79 and 80: ToolP5Client alertHandbook keyTempl
Page 81 and 82: ToolP7Conditions and agreementDear
Page 83 and 84: ToolT1Exposure to aggression risk c
Page 85 and 86: ToolT2Aggression risk calculatorThi
Page 87: ToolT3Post-training evaluation tool
Page 90 and 91: ToolT4Post-training evaluation tool
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Tool T5 - Competency-based assessme
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Tool T5 - Competency-based assessme
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