Prevention and management of aggression in ... - WorkSafe Victoria

Tool T2 – Aggression risk calculator (cont)To complete this tool:1. Note your work area, position and length of employment.2. On the table identify the type of work you do or the environment you work in from the eight options across the top of the table.3. Identify the type of client contact you have in your work from the table at the bottom.4. Mark the appropriate box in the matrix.Work area: (e.g. Acute): Position: (e.g. Physio) Time employed: (e.g. three years)Occupational groupIsolated– secureswitchboardReceptionenclosedAdmissionsTriage andreceptionopenHands-oncareHands-oncare – mentalhealthPart-timesecurityTelephone, physical contact,visitors/relatives, client handling,restraint and violence issuesL L M H H E E ETelephone, physical contact,visitors/relatives, client handlingand restraintTelephone, physical contact,visitors/relatives andclient handlingTelephone, physical contact,visitors/relativesL L M H H E E EL L M H H EL L M H H HTelephone and physical contact L L M MFull-timesecurityType/level of client contactTelephone and enclosed contact L L LBasic telephone response only L LL = Low risk – ‘Dealing with difficult customers’ session is recommended H = High risk – Level 2 training is recommendedM = Medium risk – Level 1 training is recommended E = Extreme risk – Level 3 training is recommendedPage 1 of 184 Handbook / Prevention and management of aggression in health services WorkSafe Victoria