Prevention and management of aggression in ... - WorkSafe Victoria

ToolD1Design and aggression (cont)Design and aggression – generic auditYes/Noor N/ACommentsAction1. Strategic location1.1. Location – internal interactions• Does the location of the department facilitate easyinteraction between related departments within theorganisation?• Does the location of the work area facilitate naturalsurveillance, allowing staff to view and monitor the area?1.2. Location – external interactions• Does the location of the department facilitate any externalinteractions (e.g. suppliers)?1.3. Way-finding• Is the department easy to find for clients?• Is the way-finding signage suitable (e.g. language,size of text) for all clients?2. Design of the space2.1. Entry/exit• Is the location of the entry/exit doors suitable for staff toretreat to safety?• Does the design of the entry/exit door facilitate clients’independent use?• Does the design and location of the entry/exit door facilitatesurveillance of people entering/exiting?2.2. Workspace (size and layout of area)• Is the workspace adequate for staff needs – considerequipment used and tasks?• Is the workspace adequate for clients needs(e.g. personal space)?• Is the workspace adequate for storage needs so that clutteris minimised?Page 2 of 554 Handbook / Prevention and management of aggression in health services WorkSafe Victoria