Prevention and management of aggression in ... - WorkSafe Victoria

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ToolD2Violence and the design process (cont)Feasibility studyQuestion Consider Yes/Noor N/ACommentsActionWhat types of clients are likelyto occupy the facility?Are there any high-riskdepartments, such asemergency, mental healthand aged care, that needspecial consideration?What types of visitors mayattend the facility?What special featuresdoes the facility need tomeet organisational policiesand procedures related toaggression?What security measures needto be installed?Who needs to be consultedin relation to identifying clientaggression issues during theplanning process?What user consultation processshould be included and costedinto the planning process?• Demographics of the localarea such as potential fordrug/alcohol-influencedclients, specific culturalgroups, etc• Cultural groups anddemographics• Access control• Isolation rooms• Observation of clients• Garden areas• Duress alarms• CCTV• Department managers• Health and safetyrepresentatives• Employees• OHS professionals• Designers• Training user groups• Briefing strategies• Design visualisationPage 3 of 760 Handbook / Prevention and management of aggression in health services WorkSafe Victoria
ToolD2Violence and the design process (cont)Schematic designQuestion Consider Yes/Noor N/ACommentsActionWhere there is an interactionbetween staff and clients orvisitors, there is a risk ofaggression. Have all functionsbeen documented for allclient/visitor areas?Has adequate workspace beenallocated to all areas to ensuretasks can be undertaken safelyand is there enough room forall those likely to occupythe area?Where there is the potential forthe first meeting between staffand clients (e.g. reception,interview rooms) has thepotential for aggression beentaken into account?Have the relationships betweenwork areas been documented?Does the location of differentdepartments facilitate work andclient/visitor flow?Does the layoutfacilitate compliance withaggression-related policies(e.g. observation of clients)?Have the entry and exit pointsof the facility and individualdepartments been planned tofacilitate security systems?What security measures andcommunication devices needto be installed throughoutthe facility?Does the interaction betweenthe building and externalenvironment maximise thetherapeutic environment?• Quality documentationsystems• Feedback from consultationphase• Second exit ininterview rooms• Physical barrier in reception• Signage• Quality documentationsystems• Access control• High visibility• Controlled access• CPTED principles• Duress alarms• CCTV• Telephones• CPTED principlesPage 4 of 7WorkSafe Victoria Handbook / Prevention and management of aggression in health services 61
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A handbookfor workplacesPrevention
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2.Legislativeframework2.1 ContextVi
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3.Review, prepareand implement3.1 C
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3.Review, prepare and implementClie
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Page 21 and 22: 4.Workplace design4.6 Alarm systems
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Page 41 and 42: Tool 01 - Organisational self-asses
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Page 53 and 54: Tool02Staff survey (cont)Incidents,
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Page 67 and 68: ToolP1Violence prevention policyNam
Page 69 and 70: ToolP1Violence prevention policy (c
Page 71 and 72: ToolP2High risk screening (cont)No
Page 73 and 74: ToolP3Violence hazard identificatio
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Page 77 and 78: ToolP4Behaviour assessmentHandbook
Page 79 and 80: ToolP5Client alertHandbook keyTempl
Page 81 and 82: ToolP7Conditions and agreementDear
Page 83 and 84: ToolT1Exposure to aggression risk c
Page 85 and 86: ToolT2Aggression risk calculatorThi
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Prevention and management of aggression in ... - WorkSafe Victoria

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