Exceeding Expectations

Claude Wayne Building InstituteConceptual Drawingstrainers have an opportunity to assess each student’s retentionand use of what they have been taught. They can fairly judge thestudent’s potential as a competent member of a team of workerswho work closely together and are dependent in part on each otherin completing the assigned tasks safely.The outdoor lab also serves as a stimulus to another vision thatKeith Wayne has for the property: the construction of a trainingcenter that would not only be used to train WBI employees, butcould be made available to other disciplines, such as plumbers andelectrical trades that might wish to train their craft workers andteach them how to perform their jobs more efficiently and safely.There are other planned uses for the headquarters site thatare likely to be completed within the next few years, and includean equipment washing facility and a Finishing Division OperationsCenter, which would provide shelter for the equipment used by theFinishing Group which is now stored on vehicles and in the open.Wayne realizes that future uses for the headquarters propertywill be dictated, at least in part, by economic movements andtrends. When company planners meet in 2016 to develop asuccessor to the 2013 – 2016 Strategic Plan, they will have WBI’sperformance results for the coming year, as well as national andindustry-specific projections. They will also continue working ona Management Succession Plan to ensure that provisions are inplace to allow a smooth transition of decision-making authority toanother generation of leaders. That generation will include the sonsof the founder, Isaiah and Daniel Wayne, who have recently becomeowners of an interest in the company. They have been raised withthe Wayne work ethic firmly in place, in addition to some innateproblem-solving ability stemming from their mountain heritageand pride. They have been reared on their father’s commitmentto providing quality and value to customers, not only because it isgood business but because it is the right thing to do.114 EXCEEDING EXPECTATIONS