France
France-HiT
France-HiT
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Health systems in transition <strong>France</strong> 133<br />
by salaried staff from the HAD structure or by self-employed professionals. In<br />
2014, HAD care was mainly provided in the areas of complex wound dressings<br />
(25.2% of days), palliative care (23.6%), heavy nursing care (11.3%), perinatal<br />
care (5.6%) (see section 5.10) and cancer treatment (6.0%), although it included<br />
all domains of hospital care, including rehabilitation and psychiatric care. In<br />
addition, HAD care has been extended beyond patient homes and since 2007<br />
may be provided in long-term care facilities and other residential facilities,<br />
including those for disabled individuals since 2012.<br />
5.5 Emergency care<br />
The scope of French health policy for emergency care encompasses the<br />
regulation of pre-hospital emergency care, the organization of hospital<br />
emergency departments, as well as the availability of appropriate hospital<br />
beds for patients admitted by emergency departments. Emergency care was<br />
reorganized following the 2003 heat-wave under the Emergency Care Plan<br />
2003–2008 (Plan urgences 2003–2008).<br />
Pre-hospital emergency care is handled by medical emergency call<br />
centres (services d’aide médicale urgente) and the continuity of care system<br />
(permanence des soins). The medical emergency call centres are freely<br />
accessible nationwide from any phone by dialling 15. The centres share<br />
information with the emergency call centres of the police (17) and fire brigade<br />
(18), so that medical emergencies are appropriately addressed. Likewise, either<br />
the medical or the fire brigade call centres respond to the European emergency<br />
number 112.<br />
Emergency calls that reach the medical call centre are treated by specialized<br />
receptionists who are supervised and supported by physicians. The actions<br />
taken depend on the level of emergency. If on-site first aid is needed, the<br />
medical emergency call centres can send a mobile intensive care unit (services<br />
mobiles d’urgence et de reanimation), a first-aid team from the fire brigade or<br />
an on-call primary care physician. Otherwise, the patient would be advised to<br />
go to the nearest emergency hospital by ambulance if necessary. Finally, the<br />
patient may be advised to call back after a few hours in order to confirm the<br />
symptoms or to schedule a GP consultation.