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Health systems in transition <strong>France</strong> 133<br />

by salaried staff from the HAD structure or by self-employed professionals. In<br />

2014, HAD care was mainly provided in the areas of complex wound dressings<br />

(25.2% of days), palliative care (23.6%), heavy nursing care (11.3%), perinatal<br />

care (5.6%) (see section 5.10) and cancer treatment (6.0%), although it included<br />

all domains of hospital care, including rehabilitation and psychiatric care. In<br />

addition, HAD care has been extended beyond patient homes and since 2007<br />

may be provided in long-term care facilities and other residential facilities,<br />

including those for disabled individuals since 2012.<br />

5.5 Emergency care<br />

The scope of French health policy for emergency care encompasses the<br />

regulation of pre-hospital emergency care, the organization of hospital<br />

emergency departments, as well as the availability of appropriate hospital<br />

beds for patients admitted by emergency departments. Emergency care was<br />

reorganized following the 2003 heat-wave under the Emergency Care Plan<br />

2003–2008 (Plan urgences 2003–2008).<br />

Pre-hospital emergency care is handled by medical emergency call<br />

centres (services d’aide médicale urgente) and the continuity of care system<br />

(permanence des soins). The medical emergency call centres are freely<br />

accessible nationwide from any phone by dialling 15. The centres share<br />

information with the emergency call centres of the police (17) and fire brigade<br />

(18), so that medical emergencies are appropriately addressed. Likewise, either<br />

the medical or the fire brigade call centres respond to the European emergency<br />

number 112.<br />

Emergency calls that reach the medical call centre are treated by specialized<br />

receptionists who are supervised and supported by physicians. The actions<br />

taken depend on the level of emergency. If on-site first aid is needed, the<br />

medical emergency call centres can send a mobile intensive care unit (services<br />

mobiles d’urgence et de reanimation), a first-aid team from the fire brigade or<br />

an on-call primary care physician. Otherwise, the patient would be advised to<br />

go to the nearest emergency hospital by ambulance if necessary. Finally, the<br />

patient may be advised to call back after a few hours in order to confirm the<br />

symptoms or to schedule a GP consultation.

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