SV8100 SL MyCalls Call Recorder Installation Manual v1.0

Auto Deletion of Calls
By default ‘Auto Deletion’ of calls that have not been archived or backed up is turned on inside the
Sense software. When the hard disk of where the data folder is located gets down to 10GB of disk
space remaining it will start to delete older calls from the call recording server. This clears space for
new calls on the PC and will stop the hard disk from becoming full. If a call has been Auto deleted
then it is permanently deleted and cannot be recovered. This feature can be turned off by logging into
Sense and from the Tools menu, select Options. On the Server tab, expand Audio post processing
and set ‘On low disk space, delete none archived calls to ‘False.’ Click OK to save the changes and
you can choose if you restart the service to apply the changes. If there are any active calls while the
service is restarted then they will not be available for playback.
If the Auto Deletion is turned off then calls will have to be archived to prevent the hard disk from
becoming full. Full detail on how to carry out archiving using the MyCalls application is provided later
in this manual.
Upgrading from Older versions of Call Recording Software
To upgrade from Sense 2.3.4.737 to any other version, you will just need to extract the new version of
software that will be installed. Without un-installing the old version, start the installer of the new
version. The software will be upgraded automatically using the existing file structure.
To upgrade from older versions of Sense i.e. pre 2.3.4.737 then you will need to remove the old
software first. In Control Panel / Add and Remove Programs, remove the existing Sense applications
and then start the installation of the new software. During the installation, select the required folders
for the different areas of the application as described in the ‘Installing the Call recording software’
section of this manual.