SV8100 SL MyCalls Call Recorder Installation Manual v1.0
www.nesilguvenlik.com
www.nesilguvenlik.com
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Exact Channel Mapping<br />
<strong>My<strong>Call</strong>s</strong> uses a best effort matching system to tag calls in the recorded calls database with calls in the<br />
<strong>My<strong>Call</strong>s</strong> database. In some circumstances <strong>My<strong>Call</strong>s</strong> cannot guarantee to correctly match the correct<br />
call in the two databases. In order to get around this problem Exact Channel Mapping can be used.<br />
Exact Channel Mapping is recommended for sites that take a large number of calls on one particular<br />
DDI or where multiple <strong>Call</strong> Recording units are used. Exact Channel Mapping works by each trunk<br />
number in <strong>My<strong>Call</strong>s</strong> being mapped to its corresponding ISDN channel number. Where multiple call<br />
recording units are being used, each unit must be given a unique ID (CSID.) Where exact channel<br />
mapping is used and configured correctly, the match rate will be 100% accurate. If it is incorrectly<br />
setup all calls will be incorrectly matched.<br />
Single PRI Unit<br />
When a single PRI unit is being used you need to assign a Unit ID, Port number and Channel Number<br />
to a Trunk Number in <strong>My<strong>Call</strong>s</strong>. Unless multiple units are being used, the unit ID will always be 0. The<br />
port number is always the same as the channel number.<br />
With Primary Rate ISDN the Channel Numbers run sequentially from 0-29, channel 0 will be trunk 1,<br />
channel 1 will be trunk 2 and so on.<br />
In <strong>My<strong>Call</strong>s</strong> go to the Configure / Telephone System / Edit PBX and edit the <strong>Call</strong> <strong>Recorder</strong><br />
configuration.
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