SV8100 SL MyCalls Call Recorder Installation Manual v1.0

Firmware on the Call Recording Box
Sense Version 2.4.1 and above requires the firmware 2.4.1 dated June 2010 to be installed on the
call recording unit. If the firmware on the box is older than 2.4.1 / June 2010 then it can be upgraded.
Checking The Firmware Version
To establish what firmware a recorder is running, on the call recording server the locate the \bin folder
and double click the ‘Stop Service’ icon a black window will appear and then close down. Now double
click the vps.exe icon, a black window will appear and the firmware version is displayed in the lower
section of the vps window. If the date is older than Jun 11 2010 then the firmware on the box should
be upgraded.
If the firmware version is from any date in 2008, then it’s not possible to upgrade the firmware on the
box and it should be returned to NEC using the normal returns procedure. A replacement box will be
made available that will have the 2.4.1 / June 11 2010 firmware already installed.
If there are multiple units attached to a PC then the firmware version for each box should be checked
individually. To select a box, type ‘SDD 0’ to select the first box detected by the PC, you will see a
confirmation in the lower section of the vps window that you are on box 0. To view the firmware
version on the box, type ‘reset’ and press enter, the box will restart and the firmware version will be
displayed.
To switch to the next box, type ‘SDD 1’ the box can be restarted in the same way to see the firmware
version running on the box. The SDD number can be incremented by 1 each time to check the
firmware version on each box connected to the PC. On a PC with 4 call recorders connected to it, the
firmware would have to be checked for SDD 0, SDD 1, SDD 2 and SDD 3.