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SV8100 SL MyCalls Call Recorder Installation Manual v1.0

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<strong>My<strong>Call</strong>s</strong> <strong>Call</strong> <strong>Recorder</strong><br />

<strong>My<strong>Call</strong>s</strong> <strong>Call</strong> <strong>Recorder</strong> gives you the ability to record and playback trunk calls made on an <strong>SV8100</strong> /<br />

<strong>SL</strong> Series PBX. The call recording software can record ISDN, SIP and analogue trunk calls. For<br />

ISDN calls, a recording unit is placed between the Network Termination Equipment (NTE) and the<br />

physical card in the PBX. There is a USB lead on the call recording unit that is connected to a PC.<br />

As calls pass through the call recording unit, they are streamed onto the PC and stored in a database.<br />

SIP trunk calls are recorded by connecting a ‘mirrored port’ carrying SIP traffic to a network card in<br />

the call recording server. The SIP trunk information presented by the mirrored port will allow the SIP<br />

trunk information to be recorded and stored on the call recording server. Once a call has finished, it is<br />

compressed, encrypted and stored ready for playback.<br />

<strong>My<strong>Call</strong>s</strong> <strong>Call</strong> <strong>Recorder</strong> gives users the ability to find and playback these recorded calls using the<br />

<strong>My<strong>Call</strong>s</strong> application. <strong>My<strong>Call</strong>s</strong> version 3 has different licensable options that are available for call<br />

recording.<br />

P Commands /<br />

SMDR<br />

PRI<br />

<strong>My<strong>Call</strong>s</strong> PC<br />

USB Lead<br />

<strong>Call</strong> <strong>Recorder</strong><br />

PSTN<br />

<strong>My<strong>Call</strong>s</strong><br />

Database<br />

Recorded<br />

<strong>Call</strong>s<br />

Database<br />

This manual covers the procedure for installing <strong>My<strong>Call</strong>s</strong> call recorder on the <strong>SV8100</strong> PBX and the <strong>SL</strong><br />

series PBX. The installation procedure is the same for both PBX’s but the <strong>SL</strong> series PBX does not<br />

have Primary rate call recording available.

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