BUS272 TB

C H A P T E R
3
Values, Attitudes,
and Diversity in the
Workplace
Corus Entertainment has a strong set of
core values. How do these values affect the
company’s workplace?
LEARNING OUTCOMES
After studying this chapter, you should be able to:
1 Contrast Rokeach’s terminal and instrumental values.
2 Describe Hofstede’s value dimensions for assessing cultures.
3 Identify unique Canadian values.
4 Understand the three components of an attitude.
5 Describe key attitudes that affect organizational performance.
6 Summarize the main causes of job satisfaction.
7 Identify the main consequences of job satisfaction.
8 Identify four employee responses to job dissatisfaction.
9 Describe how organizations can manage diversity effectively.
10 Identify the benefits of cultural intelligence.