Work Plan & Progress Report - Rhode Island Department of ...

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2010 DEM Workplan Report - All Offices 12/13/2010 Strategy Project/Activity Deliverable Deliverable Target Date Current Status C. Establish a Single Point of Contact and provide internal coordination on projects involving multiple offices C. Establish a Single Point of Contact and provide internal coordination on projects involving multiple offices D. Improve and monitor customer service in the Bureau of Natural Resources. d. Develop a multisector permitting team for ARRA, KeepSpace and EDC CEC projects. e. Develop DEM permit portal in OCTA to receive and track DEM permit applications. a. Improve customer service to 900-1000 disabled applicants for free beach passes by allowing them to have passes issued by the RI Governor's Commission on Disability. 1. Produce 12 monthly summaries 1. Produce consolidated permit application and policy for permit portal 1. Produce 12 monthly reports, anticipate approximately 8,000 calls per quarter On Track: Team developed, 22 projects reviewed at this time. RONALD GAGNON Complete: Permitting team developed, conducted LEAN event to streamline process, all monthly summaries comleted, status of permit reviews available on DEM web site. 09/30/2010 Complete GAGNON Complete: Project on hold at this time due to resource constraints. RONALD GAGNON 09/30/2009 No Update MORETTI No progress update has been made for this deliverable Primary Staff 09/30/2010 Complete GAGNON RONALD GAGNON 225 of 268 Delegate Staff Progress: Created By: Date Created: 08/30/2010 10/29/2010 Progress: Created By: Date Created: 10/28/2010 Progress: Created By: Date Created:
2010 DEM Workplan Report - All Offices 12/13/2010 Strategy Project/Activity Deliverable Deliverable Target Date Current Status D. Improve and monitor customer service in the Bureau of Natural Resources. D. Improve and monitor customer service in the Bureau of Natural Resources. E. Develop a coordinated DEM public involvment process Goal: V. Open and Effective Government A. Improve participation by stakeholders in regulatory proceedings a. Improve customer service to 900-1000 disabled applicants for free beach passes by allowing them to have passes issued by the RI Governor's Commission on Disability. b. Determine customer satisfaction of the Division of Fish and Wildlife activities. a. Develop a public involvment policy for DEM a. Increase participation by stakeholders in the DFW regulatory process. 2. Sponsor legislation that will allow the Governor's Commission on Disabilities to issue free beach passes. 1. Participation and results of satisfaction surveys, license sales. 1. DEM Public Involvement Policy Objective: 2. Improve Public Information, Education and Participation 1. Measure participation at public meeting, host additional meetings. No progress update has been made for this deliverable 09/30/2009 No Update GIBSON No progress update has been made for this deliverable 09/30/2010 Complete ENANDER GAGNON Complete: Policy drafted but needs further review and coordination with other programs. 09/30/2009 No Update GIBSON No progress update has been made for this deliverable Primary Staff 09/30/2009 No Update PAQUETTE WRIGHT RONALD GAGNON 226 of 268 Delegate Staff Progress: Created By: Date Created: Progress: Created By: Date Created: Progress: Created By: Date Created: 10/28/2010 Progress: Created By: Date Created:
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December 31, 2010 Lois Adams, Branc
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Attachment A - 1. Status of All Del
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2010 DEM Workplan Report - All Offi
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Attachment A - 4. Bureau of Environ
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2010 DEM Workplan Report - Bureau o
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Attachment A - 5. Compliance and In
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Attachment A - 6. Customer and Tech
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Attachment A - 7. Director’s Offi
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Attachment B - Deliverables Not Com
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Items 6, 7, 8 & 9: Require DEM to p
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necessary content of the letter. Do
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There were a number of areas where
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• Need to discuss with the Region
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Attachment G -Program Joint Evaluat
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Attachment H - Water Resources Prog
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December. Sue indicated DEM would n
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PPG program to reprogram the fundin
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Eric indicated DEM is participating
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