Work Plan & Progress Report - Rhode Island Department of ...

2011 DEM Workplan Report - Office of Compliance and Inspection
12/17/2010
Strategy Project/Activity Deliverable Deliverable Target Date Current
Status
Goal: IV. Compliance Assistance and
Enforcement
A. Document and
respond to citizen
complaints in a timely
manner
B. Ensure that
complaints are
responded to
completely and
sufficiently
B. Ensure that
complaints are
responded to
completely and
sufficiently
a. Complete complaint
forms for each
incoming complaint
and enter information
into complaint data
base for tracking.
a. OC&I program
supervisors will review
all incoming complaints
for priority assignment.
Assign priority to
complaints alleging
harm to public health
or the environment.
a. OC&I program
supervisors will review
all incoming complaints
for priority assignment.
Assign priority to
complaints alleging
harm to public health
or the environment.
Objective: 3. Respond to citizen complaints
1. Report number of
complaints received for
investigation on a
quarterly basis. Expect
~ 1,200 annually.
1. Report number of
complaints
investigated on a
quarterly basis.
2. Report number of
complaints pending
investigation by media
on a quarterly basis.
09/30/2011 No Update CHOPY
No progress update has been made for this deliverable
09/30/2011 No Update CHOPY
No progress update has been made for this deliverable
09/30/2011 No Update CHOPY
No progress update has been made for this deliverable
Primary
Staff
6 of 9
Delegate Staff
Progress: Created By: Date Created:
Progress: Created By: Date Created:
Progress: Created By: Date Created: