Software Development Cross Solution - Index of - Free

use your customer effectively
52 Chapter 2
With all this talk of customer
clarification, it seems to me that you could
be bothering the customer too much. You
might want to think about how you use the
customer’s time effectively...
Value your customer’s time.
Putting all your asssumptions on trial for their life and seeking
clarification from the customer can become a lot of work. You can
easily spend a lot, if not all, of your time with your customer. That
might be OK with some customers, but what about the ones that are
too busy to talk with you every 15 minutes?
In those cases you need to use your customer’s time carefully. Even
though you’re trying to make sure you’ve gotten things right on their
project, you don’t want to come across as being not up to the job. So
when you do spend time with your customer, make sure that time is
organized, efficient, and well-spent.
Try gathering a collection of assumptions together and then clarifying
those all at once with the customer. Rather than bothering the
customer at the end of every round of planing poker, schedule an
assumption-busting session where you take in the collected
assumptions and try to blast as many of them away as possible.
Once you have your answers, head back for a
final round of planning poker.
Once you’ve gotten a significant number of your assumptions
beaten out in your assumption-busting session with the customer,
it’s time to head back and play a final round of planning poker
so that you and your team can come up with estimates that
factor in the new clarifications.
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