Progress Sonic ESB Configuration and Management Guide

Worldwide Technical Support
Worldwide Technical Support
Progress Software’s Sonic support staff can provide assistance from the resources on their
Web site at www.progress.com/sonic. There you can access technical support for licensed
Progress Sonic editions to help you resolve technical problems that you encounter when
installing or using Progress Sonic products.
When contacting Technical Support, please provide the following information:
● The release version number and serial number of SonicMQ that you are using. This
information is listed on the license addendum. It is also at the top of the SonicMQ
Broker console window and might appear as follows:
SonicMQ Continuous Availability Edition [Serial Number nnnnnnn]
Release nnn Build Number nnn Protocol nnn
● The release version number and serial number of Sonic ESB that you are using. This
information is listed on the license addendum. It is also near the top of the console
window for a Sonic ESB Container. For example:
Sonic ESB Continuous Availability Edition [Serial Number: nnnnnnn]
Release nnn Build Number nnn
● The platform on which you are running Progress Sonic products, and any other
relevant environment information.
● The Java Virtual Machine (JVM) your installation uses.
● Your name and, if applicable, your company name.
● E-mail address, telephone, and fax numbers for contacting you.
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