Annual Report 2005-2006 - Waverley Council

Reviewing Our 2005/2009 Management Plan
Did We Do What We Said We Would Do?
A review of the Meals on Wheels Service (MOW) was completed in November 2005. It recommends:
changing the name of the service, conducting a targeted campaign aimed at increasing awareness in
the community of what the service has to offer, establishing partnerships with other HACC agencies,
and trialing models for development of the shopping service. Implementation of the review’s
recommendations commenced in February 2006.
The MOW quality assurance process will be incorporated into the Council wide customer service
survey strategy to be implemented 2006/2007. Whilst MOW does not currently have a formal QA
process, there is an in-house QA system in place. This system relies on staff periodically trying meals
from service suppliers to ensure quality, taste, serving size and appearance.
Meal options for culturally and linguistically diverse (CALD) clients are now available. The program
has access to many CALD meals for a wide range of ethnic backgrounds. These meals can be
provided within a short time period.
The Service maintained a vibrant volunteer program with an average of 52 volunteers regularly
contributing their time over the year. The volunteer orientation program has been reviewed and
reintroduced during the year. This has had a positive effect on the already strong volunteer base by
equipping our volunteers with the relevant skills, knowledge and equipment to deal with most
situations that arise.
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