Annual Report 2005-2006 - Waverley Council
Annual Report 2005-2006 - Waverley Council
Annual Report 2005-2006 - Waverley Council
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77<br />
Reviewing Our <strong>2005</strong>/2009 Management Plan<br />
Did We Do What We Said We Would Do?<br />
Our Organisation<br />
Program: 36 Quality, Responsive Customer Service<br />
Activity Measure Target Progress this<br />
36.3 Customer Service<br />
Systems, Processes And<br />
Co-ordination.<br />
Service standards developed in all areas<br />
of council.<br />
Customer service measures<br />
Improvement in customer service Coordination<br />
to 1 st and 2 nd floor.<br />
Implementation of new CARS system.<br />
Improvement in beach and residential<br />
parking permit process<br />
Improved sharing and co-ordination of<br />
customer service information.<br />
<strong>Annual</strong> <strong>Report</strong> <strong>2005</strong>/<strong>2006</strong><br />
• December <strong>2005</strong><br />
• February <strong>2006</strong><br />
• 2 nd floor – All customers for these<br />
services being attended to on ground<br />
floor by July <strong>2005</strong><br />
• December <strong>2005</strong><br />
• New systems implemented by<br />
December 2007<br />
• Customer service Leadership Team<br />
meets monthly during <strong>2005</strong>/<strong>2006</strong><br />
quarter
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