Annual Report 2005-2006 - Waverley Council

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Reviewing Our 2005/2009 Management Plan Did We Do What We Said We Would Do? A review of the Meals on Wheels Service (MOW) was completed in November 2005. It recommends: changing the name of the service, conducting a targeted campaign aimed at increasing awareness in the community of what the service has to offer, establishing partnerships with other HACC agencies, and trialing models for development of the shopping service. Implementation of the review’s recommendations commenced in February 2006. The MOW quality assurance process will be incorporated into the Council wide customer service survey strategy to be implemented 2006/2007. Whilst MOW does not currently have a formal QA process, there is an in-house QA system in place. This system relies on staff periodically trying meals from service suppliers to ensure quality, taste, serving size and appearance. Meal options for culturally and linguistically diverse (CALD) clients are now available. The program has access to many CALD meals for a wide range of ethnic backgrounds. These meals can be provided within a short time period. The Service maintained a vibrant volunteer program with an average of 52 volunteers regularly contributing their time over the year. The volunteer orientation program has been reviewed and reintroduced during the year. This has had a positive effect on the already strong volunteer base by equipping our volunteers with the relevant skills, knowledge and equipment to deal with most situations that arise. Annual Report 2005/2006 31
32 Reviewing Our 2005/2009 Management Plan Did We Do What We Said We Would Do? Bondi Junction Program: 1. Place Management Activity Measure Target Progress this 1.1 Bondi Junction Place Management. Bondi Junction Committee meets as scheduled. Service level agreements between Place Manager and service providers finalised. Regular reporting on service standards. Fully documented Place Management model. KEY Achieved Substantially achieved or on track to be achieved Not achieved Not reported on this quarter • 100% Annual Report 2005/2006 • October 2005 • Quarterly from January 2006 • October 2005 quarter
Page 1 and 2: Waverley Council Annual Report 2005
Page 3 and 4: OUR VISION 2 Waverley Council Our V
Page 5 and 6: 4 Waverley Council Our Principles a
Page 7 and 8: Waverley Council The Waverley Area
Page 9 and 10: 8 Waverley Council A Message From C
Page 11 and 12: 10 Waverley Council Ward Councillor
Page 13 and 14: Waverley Council Dates and Times of
Page 15 and 16: 14 Waverley Council How Council is
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Section K - Processing time 120 Wav
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122 Waverley Council Our Financial
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126 Waverley Council Access and Equ
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General (continued) 144 Waverley Co
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156 Waverley Council State of the E
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Waverley Council Cnr Paul Street &
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Annual Report 2005-2006 - Waverley Council

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