Annual Report 2005-2006 - Waverley Council
Annual Report 2005-2006 - Waverley Council
Annual Report 2005-2006 - Waverley Council
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75<br />
Reviewing Our <strong>2005</strong>/2009 Management Plan<br />
Did We Do What We Said We Would Do?<br />
Our Organisation<br />
Program: 36 Quality, Responsive Customer Service<br />
Activity Measure Target Progress this<br />
36.1 Understanding<br />
Customers Needs And<br />
Expectations.<br />
Develop and implement Customer<br />
Service Survey Action Plan.<br />
Undertake customers survey regarding<br />
access points and opening hours.<br />
Commence program of exit interviews<br />
with customers.<br />
Develop and begin internal customer<br />
service survey.<br />
Continue and extend mystery shopper<br />
program.<br />
<strong>Annual</strong> <strong>Report</strong> <strong>2005</strong>/<strong>2006</strong><br />
• Developed by July <strong>2005</strong><br />
• Implementation commenced by August<br />
<strong>2005</strong><br />
• Results reported to ET by September<br />
<strong>2005</strong><br />
• July <strong>2005</strong><br />
• Implemented by December <strong>2005</strong><br />
• Undertaken annually.<br />
• Program extended by December <strong>2005</strong><br />
• One set of ten visits per quarter in<br />
each area.<br />
quarter
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