Sentinel Hardware Keys Developer's Guide - Customer Connection ...

Frequently Asked Questions
Contents Glossary Index Troubleshooting
If you suspect a technical problem, contact SafeNet Technical Support to
help you in troubleshooting. The support representative will work with you
to rule out resolvable software and/or configuration problems. If the problem
cannot be resolved, you will be issued a RMA (Return Material
Authorization) number. To ensure proper handling is acknowledged for the
returned keys, you must obtain a RMA number prior to shipping the products.
After you have obtained an RMA number and are ready to package the
hardware keys for shipping, please make sure that you use "cold plastic" or
"conductive plastic" to avoid any further damage.
Question 4 - Is it possible to reprogram the already programmed
hardware keys?
Yes.
Question 5 - Are there any log files created at the time of programming
hardware keys?
Yes. The following log file are created when the Sentinel Keys, distributor
keys, and Custom CodeCover Keys are programmed:
EndUserLog.xml - For Sentinel Keys
MakeKeysLog.xml - For distributor keys
CodeCoverLog.xml - For Custom CodeCover keys
These contain information, including the following:
Date and time at which the hardware key was programmed
Serial number
Developer ID
Global lease value (only for Custom CodeCover keys)
Information about the license groups and templates, including the
number of licenses programmed.
The default location for these log files on Windows systems is:
\.safenet
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