Sentinel Hardware Keys Developer's Guide - Customer Connection ...

Solution:
Problems and Solutions
Contents Glossary Index Troubleshooting
Use the following steps to upgrade the Sentinel USB Driver and Sentinel Keys
Server:
1. Verify that the USB or parallel port is working correctly.
2. Log in as Administrator.
3. Unplug the key(s).
4. Remove the old Sentinel Protection Server/Driver/Combo and reinstall
the Sentinel Protection Installer.
Go to Start > Settings > Control Panel > Add or Remove Programs
(Vista is Programs and Features). Select both the Sentinel
Protection Installer and Sentinel System Driver, and then click
Remove.
5. Shut Down, and then restart your system.
6. Download and install the new Sentinel Protection Installer v7.6.2
from the location www.safenet-inc.com/support/tech/sentinel.asp.
Note: If you are using standalone applications, you can perform a custom install
and uncheck both the servers from the installation. The Sentinel Keys
Server only needs to be installed on a Sentinel Hardware Keys server computer.
The Sentinel Protection Server only needs to be installed on a Super-
Pro and/or UltraPro key server computer.
7. Plug in the key(s).
8. Download Sentinel Advanced Medic from the location
www.safenet-inc.com/support/tech/sentinel.asp, and run it to make sure
the key(s) is being detected correctly.
The driver version in medic should be 7.5.1. If Medic detects the key,
then it indicates that the computer, operating system, port, key and
driver are working correctly.
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