Sentinel Hardware Keys Developer's Guide - Customer Connection ...

Appendix A – Troubleshooting
Contents Glossary Index Troubleshooting
254 Sentinel Hardware Keys Developer’s Guide
This error is encountered when the protocol used for communication is not
installed on the client system. You can modify the protocol in the client-side
configuration file.
Note: Only TCP/IP is supported on Linux and Macintosh.
Problem: The Configuration File settings were not
applied
The Configuration File settings were not applied.
Solution:
If the client-side configuration file’s name and path have not
been customized: The client-side configuration file must be present
in the directory where your application's executable resides.
If the client-side configuration file’s name and path have been
customized: Make sure that the file with the customized name exists
at the specified path. Also ensure that the file is valid and contains
parameters in correct format.
The server-side configuration file must be present in the directory
where the Sentinel Keys Server is installed. The parameter settings
will not be applied if the file is moved to any other location.
Make sure that you specify only one value for a parameter (except
setting the ContactServer tag and the Protocol tag in the client and
server-side configuration files, respectively).
The Sentinel Keys Server must be restarted if the server-side
configuration file is updated.
Problem: Files not being Encrypted
While protecting, one of your files is not being encrypted.