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Appendix A – Troubleshooting Contents Glossary Index Troubleshooting 248 Sentinel Hardware Keys Developer’s Guide Problem: License Monitor fails to launch with Java Runtime Environment (JRE) 1.6.0, Installed on Windows Server 2003/Server 2008/Server 2008 R2/Windows 7 64bit Systems Java Runtime Environment (JRE) 1.6.0, installed on Windows Server 2003/ Server 2008/Server 2008 R2/Windows 7 64-bit systems restricts launching the Sentinel Keys License Monitor. Solution: You can either uninstall Java Runtime Environment (JRE) 1.6.0 and install the 1.5.0 version, or try customizing the settings in Internet Explorer. Customizing Settings in Internet Explorer 1. Launch Internet Explorer. 2. From the Tools menu, select Internet Options. 3. Click the Advanced tab. 4. Under Browsing, select the checkbox titled, Enable third-party browser extensions (requires restart). 5. Click OK to apply the settings specified. Launch the License Monitor successfully after customizing the above settings in Internet Explorer running on a Windows Server 2003/Server 2008/Server 2008 R2/Windows 7 64-bit system, with Java Runtime Environment (JRE) 1.6.0. Problem: Upgrading the Sentinel USB Driver and Sentinel Keys Server You want to upgrade the Sentinel USB Driver and Sentinel Keys Server.
Solution: Problems and Solutions Contents Glossary Index Troubleshooting Use the following steps to upgrade the Sentinel USB Driver and Sentinel Keys Server: 1. Verify that the USB or parallel port is working correctly. 2. Log in as Administrator. 3. Unplug the key(s). 4. Remove the old Sentinel Protection Server/Driver/Combo and reinstall the Sentinel Protection Installer. Go to Start > Settings > Control Panel > Add or Remove Programs (Vista is Programs and Features). Select both the Sentinel Protection Installer and Sentinel System Driver, and then click Remove. 5. Shut Down, and then restart your system. 6. Download and install the new Sentinel Protection Installer v7.6.2 from the location www.safenet-inc.com/support/tech/sentinel.asp. Note: If you are using standalone applications, you can perform a custom install and uncheck both the servers from the installation. The Sentinel Keys Server only needs to be installed on a Sentinel Hardware Keys server computer. The Sentinel Protection Server only needs to be installed on a Super- Pro and/or UltraPro key server computer. 7. Plug in the key(s). 8. Download Sentinel Advanced Medic from the location www.safenet-inc.com/support/tech/sentinel.asp, and run it to make sure the key(s) is being detected correctly. The driver version in medic should be 7.5.1. If Medic detects the key, then it indicates that the computer, operating system, port, key and driver are working correctly. Sentinel Hardware Keys Developer’s Guide 249
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Copyright © 2009, SafeNet, Inc. Al
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Certifications European Community D
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FCC Compliance FC Sentinel Hardware
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Contents Sentinel Keys Server .....
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Contents Sending Group Files to Dis
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Contents xii Sentinel Hardware Keys
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Conventions Used in This Guide You
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Technical Support Technical Support
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We Welcome Your Comments Export Con
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Chapter 1 Introduction In this chap
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Sentinel Keys Protect Against Softw
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Sentinel Keys Offer Sophisticated P
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Sentinel Keys Offer Sophisticated P
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The Business Layer API Functions Se
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Programming Utility Sentinel Keys T
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Frequently Asked Questions Contents
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Chapter 2 Sentinel Hardware Keys SD
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Compiler Interfaces Sentinel Keys L
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Distributor Key Distributor Key Con
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Sentinel Keys Contents Glossary Ind
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Sentinel Keys Contents Glossary Ind
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Sentinel Keys Server Contents Gloss
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Sentinel System Driver Sentinel Sys
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Backward-compatibility Information
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Command-Line CodeCover Utility Cont
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Key Programming APIs Contents Gloss
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GCC a For Linux Compiler/Environmen
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Sentinel Keys License Monitor Conte
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Sentinel Protection Installer Conte
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Secure Update API Frequently Asked
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authentication.) Frequently Asked Q
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Chapter 3 Planning Application Prot
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About Features, Templates, and Grou
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Planning Application Protection and
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Enabling License Sharing Planning A
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Part 2 Designing and Implementing P
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Chapter 4 - Protecting Applications
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Chapter 6 - Secure Remote Updates C
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Chapter 7 - Implementing Secure Lic
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Chapter 8 License Grouping This cha
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Creating New Groups To create a new
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Duplicating Groups Sending Group Fi
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Creating New Feature Instances Cont
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Export-File Manager Export-File Man
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