Sentinel Hardware Keys Developer's Guide - Customer Connection ...

Problem: The application receives a
SP_ERR_INVALID_LICENSE error
Problems and Solutions
Contents Glossary Index Troubleshooting
The application receives a SP_ERR_INVALID_LICENSE error after a license
is obtained.
Solution:
This error could occur when the license is timed-out. The license time interval
is probably set too short. You can recommend to your customers that
they use the client-side configuration file for setting a longer license time
interval.
Problem: The application receives a
SP_ERR_SERVER_PROBABLY_NOT_UP error
The application receives a SP_ERR_SERVER_PROBABLY_NOT_UP error,
even when the Sentinel Keys Server is running.
Solution:
This error could occur when the network is busy. To overcome this
error, you should re-try by calling the API function again. If the
customers are facing this error, recommend that they launch the
application again.
This error may also occur when the server port is already in-use. You
can verify this in the system EventLog or the Sentinel Keys Server
error log file. To troubleshoot this, you can set a non-busy port in the
server-side configuration file to run the Sentinel Keys Server. Make
sure that the same port is set in the client-side configuration file.
Problem: The application receives a
SP_ERR_PROTOCOL_NOT_INSTALLED error
The application receives a SP_ERR_PROTOCOL_NOT_INSTALLED error.
Solution:
Sentinel Hardware Keys Developer’s Guide 253