Sentinel Hardware Keys Developer's Guide - Customer Connection ...

Appendix A – Troubleshooting
Contents Glossary Index Troubleshooting
1. Remove the USB key.
2. Set your system’s date and time, and then reinsert the USB key.
3. Start the protected application.
Solution for Toolkit:
For a toolkit error, build a different template, and then rebuild the original
template.
244 Sentinel Hardware Keys Developer’s Guide
Problem: Application Startup Time
You have an application that takes about 3 seconds to start when unprotected.
When protected using CodeCover, it takes about 15 seconds to start.
How can you control the CodeCover options to effect the protected application
startup time?
Solution:
The CodeCover provides multi-layered protection levels from 1 to 5. More is
the number of layers, more is the startup time; and vice versa. By default,
level 3 multi-layering is used. You need to change the multi-layering level to
effect the protected application startup time.
To access the Multi-layer level option, open the License Designer screen
in the Toolkit. Select the CodeCover tab, and then click Edit. Select the
Security tab, and under the Advance Options section, is the Multi-layer
level option.
Problem: Updating Keys
You are using Sentinel Hardware Keys for protecting two applications and
each application is set up with a different license template (the first application
uses License template A, and the second application uses License template
B).
Customer 1 purchases the first application. We program the key for License
template A. A month later, Customer 1 purchases the second application,
therefore we need to add License Template B to the key.