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BASIC VALUES COMPETENCE AND CREATIVITY Our employees are the most valuable resource and support in achieving the company’s mission and vision and in creating values for the company. With openness to new ideas and creativity, we develop skills and competencies. QUALITY AND BUSINESS EXCELLENCE Following requirements and expectations of all stakeholders, we improve the quality of our products and services. Our goal is the company’s business excellence. INTEGRITY We act professionally and conscientiously in our relations towards customers, business partners, employees and assets. We affirm zerotolerance for corruption. Our Code of Ethics defines the principles of business behavior. ENVIRONMENTAL RESPONSIBILITY We produce, transmit and distribute energy in an environmentally acceptable manner. We promote efficient use of energy among our customers as well as development and use of renewable energy sources. 11 HEP ANNUAL REPORT 2010 CHAPTER 1 - COMPANY PROFILE
12 HEP ANNUAL REPORT 2010 CHAPTER 1 - COMPANY PROFILE HEP GROUP COMPANIES HEP d.d. (Hrvatska elektroprivreda d.d.) is the parent company of HEP Group, the founder and the sole (100%) owner of the companies that have been founded; it consolidates management of HEP Group subsidiary companies and is the owner of the assets which are contractually transferred to subsidiary or daughter companies for management. HEP-Proizvodnja d.o.o. (HEP Production) carries out the activity of electricity production, and heat production for district heating systems in the cities of Zagreb, Osijek and Sisak. C.S. Buško Blato d.o.o., a daughter-company of HEP Proizvodnja d.o.o., is located in Bosnia-Herzegovina. HEP-Operator prijenosnog sustava d.o.o. (HEP Transmission System Operator) is responsible for the transmission of electricity produced by Croatian power plants or imported from other countries for Croatian customers, at minimum costs and maximum possible standards of electricity quality and system security. The company is also responsible for transmission of Croatia-produced electricity for export purposes, and it manages electricity transit through the Croatian system. HEP-Operator distribucijskog sustava d.o.o. (HEP Distribution System Operator) is responsible for secure supply to tariff customers. The company distributes the electricity taken from the transmission network, and performs selling, metering, billing and payment collection for the electricity supplied. It is also responsible for the maintenance and operation of distribution network and plants. HEP-Opskrba d.o.o. (HEP Supply) supplies electricity to eligible customers in Croatia. HEP-Trgovina d.o.o. (HEP Trade) carries out the activities of purchase and sale of electricity, optimization of power plants’ operation and trading intermediation in the domestic and international market. TE Plomin d.o.o., co-owned by HEP d.d. and RWE Power (50%:50%), operates a 210 MW power plant. HEP-Toplinarstvo d.o.o. (HEP Heating) is active in heat production, distribution and supply in the the cities of Zagreb, Osijek and Sisak and in a part of the Zagreb County. HEP-Plin d.o.o. (HEP Gas), headquartered in Osijek, supplies natural gas to customers in the areas of Osijek-Baranja County, Požega-Slavonia County and Virovitica-Podravina County. HEP-ESCO d.o.o., a company providing energy services, develops, implements and finances market-based energy efficiency projects. APO usluge zaštite okoliša d.o.o. (APO Environmental Services) is a consulting and engineering company specializing in environmental protection, especially hazardous and radioactive waste and radioactive material. HEP – Obnovljivi izvori energije d.o.o. (HEP Renewable Energy Sources) deals with preparation, construction and use of renewable energy sources (wind, small waterways, geothermal water, etc.) HEP – Odmor i rekreacija d.o.o. (HEP Leisure and Recreation) provides tourist and hospitality services and organizes sporting recreation.
Page 1 and 2: DRAVA, KUPA, RJE»INA, LOKVARKA, LI
Page 3 and 4: HEP ANNUAL REPORT 2010 2 HEP GROUP
Page 5 and 6: HEP ANNUAL REPORT 2010 CHAIRMAN’S
Page 7 and 8: HEP ANNUAL REPORT 2010 PRESIDENT’
Page 9: COMPANY PROFILE MISSION, VISION AND
Page 14 and 15: Plomin Holding d.o.o. develops loca
Page 16 and 17: ELECTRICITY PRODUCTION The Governme
Page 18 and 19: SHORT HISTORICAL OVERVIEW 1895 Firs
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Page 29: HEP'S BUSINESS OPERATIONS IN 2010 B
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Page 38 and 39: CREDIT RATING In September 2010, St
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HEP ANNUAL REPORT 2010 62 CHAPTER 6
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REPORTS BY HEP GROUP COMPANIES WITH
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ORGANIZATION CHART HYDRO PRODUC- TI
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ELECTRICITY AND HEAT PRODUCTION IN
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EMPHASIS OF MATTER Revenue recognit
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HEP-PROIZVODNJA d.o.o. STATEMENT OF
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HEP-PROIZVODNJA d.o.o. STATEMENT OF
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In conclusion, I can say that busin
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FINANCIAL STATEMENTS INDEPENDENT AU
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HEP OPERATOR PRIJENOSNOG SUSTAVA d.
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HEP OPERATOR PRIJENOSNOG SUSTAVA d.
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Overseeing the quality of services
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FINANCIAL STATEMENTS INDEPENDENT AU
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HEP OPERATOR DISTRIBUCIJSKOG SUSTAV
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HEP OPERATOR DISTRIBUCIJSKOG SUSTAV
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ORGANIZATION CHART ECONOMIC AFFAIRS
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MODIFIED OPINION In our opinion, ex
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HEP TOPLINARSTVO d.o.o. STATEMENT O
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HEP TOPLINARSTVO d.o.o. STATEMENT O
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ORGANIZATION CHART LEGAL AND GENERA
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ENERGY BALANCE (10 3 m 3 ) 2009 201
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HEP PLIN d.o.o. INCOME STATEMENT FO
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HEP PLIN d.o.o. STATEMENT OF FINANC
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