DRAVA, KUPA, RJE»INA, LOKVARKA, LI»ANKA LIKA, DOBRA ...

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HEP ANNUAL REPORT 2010
CHAPTER 4 - REPORT ON IMPACT ON HEP GROUP STAKEHOLDERS
SOCIAL
RESPONSIBILITY
HEP CONDUCTS IT BUSINESS in compliance with the law and ethical standards, on the principles of sustainable
development and social responsibility, based on the following documents:
- Code of Ethics
- Code of Ethics of the Croatian Chamber of Economy
- Code of Corporate Governance (Zagreb Stock Exchange and HANFA);
and membership in social responsibility organizations and initiatives:
- Community for Corporate Social Responsibility of the Croatian Chamber of Economy (members include HEP
Group companies – HEP-Toplinarstvo d.o.o., HEP ESCO d.o.o. and APO d.o.o. Environmental Services)
- Croatian Business Council for Sustainable Development (co-founded by APO Environmental Services)
BASIC PRINCIPLES
IN RELATIONS
WITH STAKEHOLDERS
To achieve our mission and to fulfill our vision, we align all our business operations with expectations of all stakeholders,
adhering to the following principles:
OWNERS
To make optimum business effects and an appropriate profit for the owner.
CUSTOMERS
To satisfy the needs and expectations of the customers, providing value for money. To act in a professional and correct
manner in accordance with best practices and generally accepted values, building trust in our actions.
EMPLOYEES
To appreciate employee interests and competencies and to develop a reward and promotion system. To secure and
constantly apply state-of-the art work safety measures and to encourage life-long learning, cooperative spirit and
professionalism.
BUSINESS PARTNERS
To foster and build relations with business partners, respecting their quality and professionalism. To carry out public
procurement processes in a correct manner and to prevent any possible irregularity.
SOCIETY, LOCAL COMMUNITIES
To respect cultural, religious, traditional and any other material or spiritual characteristics in cooperating with the
local communities in which we are active, creating a friendly environment.