CMS Manual System - Louisiana Department of Health and Hospitals

(i) Transfer to another health care institution;
(ii) Law;
(iii) Third party payment contract; or
(iv) The resident.
Interpretive Guidelines §483.75(l)(4)
―Keep confidential‖ is defined as safeguarding the content of information including
video, audio, or other computer stored information from unauthorized disclosure without
the consent of the individual and/or the individual‘s surrogate or representative.
If there is information considered too confidential to place in the record used by all staff,
such as the family‘s financial assets or sensitive medical data, it may be retained in a
secure place in the facility, such as a locked cabinet in the administrator‘s office. The
record should show the location of this confidential information.
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§483.10(f) Grievances
A resident has the right to--
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F165
A resident has the right to –
§483.10(f)(1) --Voice grievances without discrimination or reprisal. Such grievances
include those with respect to treatment which has been furnished as well as that
which has not been furnished; and
(SEE TAG 166 FOR GUIDANCE)
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F166
A resident has the right to--
§483.10(f)(2) -- Prompt efforts by the facility to resolve grievances the resident may
have, including those with respect to the behavior of other residents.
Intent §483.10(f)
The intent of the regulation is to support each resident‘s right to voice grievances (e.g.,
those about treatment, care, management of funds, lost clothing, or violation of rights)