INT1100 User Guide - Mitel Edocs

Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom
Suggestion
The status LED won’t illuminate when • Make sure the AC adapter is plugged into the base and wall outlet.
the handset is placed in the base.
• Make sure the handset is properly seated in the base.
• Make sure the charging contacts on the handset and base are clean.
The audio sounds weak
• Move the handset and/or base to a different location away from metal objects
and/or scratchy.
or appliances and try again.
• Press select/ch to help eliminate background noise.
• Make sure that you are not too far from the base.
Can’t make or receive calls.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Change the digital security code (See page 43).
• Make sure that you are not too far from the base.
The handset doesn’t ring or receive • The battery pack may be weak. Charge the battery in the base unit
a page.
for 15-20 hours.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal objects.
• Change the digital security code (See page 43).
Severe noise interference.
• Keep the handset away from microwave ovens, computers, remote control toys,
wireless microphones, alarm systems, intercoms, room monitors, fluorescent lights,
and electrical appliances.
• Move to another location or turn off the source of interference.
The Caller ID does not display.
• The handset was picked up before the second ring.
• The call was placed through a switchboard.
• Call your local telephone company to verify your Caller ID service is current.
“Unavailable” message is displayed • Make sure the other handset is not already in use. Both handsets cannot be
on the LCD screen of the handset.
in talk mode at the same time.
• Place the handset for at least 5 seconds to re-register to the main base.
• Make sure the handset is not too far from the main base when trying to use.
The handset doesn’t communicate • Change the digital security code (See page 43).
with the other handset.
• Make sure that you have registered the second handset (TXC580 only).
The second handset can’t join
• Only one handset at a time can talk with an outside caller. To allow a different
the conversation.
handset to talk to the caller, transfer the call to the other handset.
If you still have a problem.
• Contact your local authorized Inter-Tel reseller. .
TROUBLESHOOTING
TROUBLESHOOTING
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