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Review - Department of Innovation, Industry, Science and Research

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• financials<br />

• protection <strong>of</strong> student interests (requirements pertaining to refund policy, fee collection<br />

complaints process).<br />

This focus on consumer protection is indicative <strong>of</strong> the accreditation processes in place, as in many<br />

instances the approval to conduct courses lies with bodies that accredit colleges within their<br />

pr<strong>of</strong>ession <strong>and</strong> jurisdiction, for example, dental nursing. Alternatively a third party assessor is used to<br />

assess programs <strong>and</strong> private career colleges.<br />

In Germany, organisations wishing to provide training for the Federal Employment Agency are<br />

required to be registered with the agency. However the registration process requires them to apply a<br />

systematic instrument for quality assurance <strong>and</strong> quality development. This means that the organisation<br />

can use a range <strong>of</strong> methods, including:<br />

• self-evaluation<br />

• quality <strong>and</strong> approval seals<br />

• certificate <strong>of</strong> ISO 9000ff<br />

• regional quality system<br />

• approval <strong>of</strong> the federal employment agency 31<br />

• participation in competitions<br />

• European Foundation for Quality Management<br />

• Lernerorientierte Qualität in der Weiterbildung<br />

• others<br />

This approach is indicative <strong>of</strong> their accreditation <strong>and</strong> exam setting processes. For example in<br />

Germany’s dual system, it is the responsibility <strong>of</strong> the chambers to set the criteria <strong>and</strong> the exams<br />

(which are generally both theoretical <strong>and</strong> practical) for their trade segment.<br />

In New Zeal<strong>and</strong>, private training organisations are required to meet Quality Assurance St<strong>and</strong>ard One<br />

(QAS1) which consists <strong>of</strong> policies <strong>and</strong> criteria that the New Zeal<strong>and</strong> Qualifications Authority has<br />

established. Key aspects <strong>of</strong> QAS1 include:<br />

• The provider has measurable goals <strong>and</strong> objectives for education <strong>and</strong> training.<br />

• The provider puts into practice quality management systems to achieve its goals <strong>and</strong><br />

objectives including:<br />

o governance <strong>and</strong> management<br />

o personnel<br />

o physical <strong>and</strong> learning resources<br />

o learner information, entry <strong>and</strong> support<br />

o development, delivery <strong>and</strong> review <strong>of</strong> programs<br />

o assessment <strong>and</strong> moderation<br />

o notification <strong>and</strong> reporting on learner achievement<br />

o research (degree programs).<br />

• The provider is achieving its goals <strong>and</strong> objectives, <strong>and</strong> can provide assurance that it will<br />

continue to do so.<br />

The New Zeal<strong>and</strong> approach has a strong continuous improvement focus <strong>and</strong> also emphasises the role<br />

that the training organisation has in its own quality assurance <strong>and</strong> ongoing compliance.<br />

In the UK, quality assurance applies to both awarding body organisations <strong>and</strong> also to centre approval.<br />

1. Awarding body organisations: in Engl<strong>and</strong>, Wales <strong>and</strong> Northern Irel<strong>and</strong> awarding body<br />

organisations are only allowed to submit qualifications for inclusion in the relevant NQF if it has<br />

31 Anerkennungs- und Zulassungsverordnung Weiterbildung (Approval <strong>and</strong> Accreditation Regulations for<br />

Further Education).<br />

Comparisons <strong>of</strong> international quality assurance in vocational education <strong>and</strong> training Page 31 <strong>of</strong> 115

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