no. b-000119-c melinda matthews, individually ) in the district court ...

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1 signed and entered into by the parties to the agreement
2 prior to the time that a playground was installed at the
3 Strickland Drive Dairy Queen?
4 A That's my understanding.
5 Q By a period of over ten, twelve years?
6 A Yes.
7 (EXHIBIT NO. 16 MARKED.)
8 Q I'll come back to Gappa Exhibit 15 in a little
9 bit. I'm going to continue about - talking about
10 franchises. Can you identify what I have marked as
11 Gappa Exhibit No. 16?
12 A Yes. This document talks about the purposes
13 of systems, and it is meant particularly to talk - to be
14 able to relate to the value of systems in a franchise.
15 Q Okay. And can you explain what the value or
16 the purposes of systems are to franchisees?
17 A Yes. First of all, systems in general are
18 critical to the success of anything. The systems in our
19 human bodies are interrelated and when - they are
20 designed to help us eliminate problems in our life as
21 systems in businesses are designed to eliminate
22 problems, to maximize results, to maximize productivity,
23 to maintain performance, to provide early warning signs.
24 Like when your gas indicator indicates that you are
25 running out of gas, that's an example of an early