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no. b-000119-c melinda matthews, individually ) in the district court ...

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93<br />

1 paragraph?<br />

2 Q Third full paragraph.<br />

3 A Yes.<br />

4 Q Okay. Let me just try it aga<strong>in</strong>.<br />

5 Compliance is about gett<strong>in</strong>g, keep<strong>in</strong>g, and<br />

6 satisfy<strong>in</strong>g customers, correct?<br />

7 A Yes.<br />

8 Q And that's one of your op<strong>in</strong>ions?<br />

9 A Yes.<br />

10 Q And that holds true for American Dairy Queen?<br />

11 A To <strong>the</strong> best of my k<strong>no</strong>wledge.<br />

12 Q Well, isn't a safe place also about gett<strong>in</strong>g,<br />

13 keep<strong>in</strong>g, and hav<strong>in</strong>g satisfied customers?<br />

14 A Is what?<br />

15 Q Is a safe - hav<strong>in</strong>g a safe place about gett<strong>in</strong>g,<br />

16 keep<strong>in</strong>g, and satisfy<strong>in</strong>g customers?<br />

17 A Yes.<br />

18 Q Now, one of your op<strong>in</strong>ions on Page 9, <strong>the</strong> last<br />

19 sentence of <strong>the</strong> first full paragraph, one of your<br />

20 op<strong>in</strong>ions is that <strong>the</strong> franchisor's legal obligation to<br />

21 itself, to <strong>the</strong> o<strong>the</strong>r franchisees, and to its customers<br />

22 is to br<strong>in</strong>g <strong>the</strong> <strong>no</strong>ncomply<strong>in</strong>g franchisee <strong>in</strong>to compliance<br />

23 or to remove <strong>the</strong>m from <strong>the</strong> system.<br />

24 MR. LIGHTY: Object to form.<br />

25 Q Is that your op<strong>in</strong>ion?

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