introduction to the eeo strategic plan - Ohio Bureau of Workers ...

Field Operations
This division houses BWC’s customer contact center and administers 14 customer service offices throughout
Ohio. These facilities — located in Cambridge, Canton, Columbus, Cleveland, Dayton, Garfield Heights,
Governor’s Hill, Hamilton, Lima, Logan, Mansfield, Portsmouth, Toledo and Youngstown — serve as the
primary points of contact for injured workers and employers in Ohio’s 88 counties.
FIELD OPERATIONS 1,018
99610 - Student Help (3 part time) 3 24484 - Indust Safety Consultant Spec 48
99580 - Administrative Staff 16 24474 - Industrial Safety Hygienist 4 23
69771 - Industrial Rehab Case Mgt Sp 42 16832 - Executive Secretary 1 12
66435 - WC External Audit/Emp Srvcs Supv 18 16726 - WC Claims Specialist Supv 52
66432 - Employee Services Specialist 39 16725 - WC Med Claims Sp Su 6
66112 - Accountant/Examiner 2 19 16722 - WC Claims Specialist 351
65565 - Industrial Rehab Nurse Supv 1 16721 - WC Medical Claim Sp 49
65561 - Industrial Rehab Nurse 40 16720 - WC Claims Assistant 75
64475 - WC Information Supv 13 12115 - Clerical Supervisor 3
63216 - Management Analyst Supv 2 2 12113 - Clerk 3 110
63122 - Administrative Assistant 2 9 12112 - Clerk 2 4
33294 - WC Claims Rep 4 62 12111 - Clerk 1 1
24513 - Ergonomist 3 20
Customer Services - BWC’s Contact Center and Employer Compliance
The BWC Contact Center is the in-bound call center responsible for claim and policy inquiries received through
1-800-OHIOBWC. It also handles BWC's Web chat and the Contact Us e-mail box. The Employer Compliance
unit identifies and works with non-compliant employers to ensure compliance with workers’ compensation
coverage requirements.
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