MASTER_40_Salesware_Installation_Guide

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Are separate batches submitted for each merchant ID number? We have three merchant ID numbers, one for each company. Transactions from multiple merchant ID locations are processed as part of the same batch, but are marked (and can be reported) by their individual merchant IDs. Please ensure that your multiple merchant ID numbers are programmed by ProtoBase. Can batches be transmitted by salespoint, transaction date, or filtered any other way? See ProtoBase settlement and Salesware reporting. What method do you recommend we use for reconciling batches? While we do not have a recommend procedure, most clients compare the ProtoBase settlement reports against their bank statement and Daily Summary Report. What is the reporting process In lieu of seller's not being able to print a close batch report? Using ProtoBase, closing the batch at the salespoint is optional. The station’s CC transactions are forwarded to ProtoBase, regardless whether the batch is closed or not at the salespoint. However, “closing the batch” is something a misnomer. No batch is closed by hitting a button. The only reason to “close the batch” with ProtoBase is to get a list of the CC transactions for the logged in operator. Note: If the previous day’s transactions have not been settled, they show on this list as well as the current day’s. This is a very common technical support call from those who use the Close Out button in Sales > Tools and ProtoBase. The client calls and says the list doesn't agree with what the operator did today. The query that runs to furnish the list is based on the currently open batch in Protobase. If you are interested in retrieving a daily summary of a station’s CC activity, going to Sales > Tools > Credit Cards > Close Batch gives you a brief printable report. Alternatively, you could run the Batch Detail Report in ReportManager and get the same information, but it also includes card numbers and other sensitive CC information. How are seller's transactions audited at end of day? See previous. Also, you can use the Close Drawer Report if you are interested in CC totals. 106
Can the batches be transmitted while salespoints are live and selling? Yes. Can the batches be transmitted concurrently while the back-up is running? This depends on how you do your backups; we recommend contacting ProtoBase. What happens if a batch is transmitted the following day after that day's sales have been started? This is not a problem – you can use the transaction or business date for settlement. What information is printed on the credit card receipt? Salespoint? Date? Customer name? Item? Approval code? All of the above can still be printed on the credit card receipt. The credit card number is partially masked and the expiration date is no longer allowed to be printed per CISP compliancy rules. You need a new receipt layout from Siriusware. Installing DirectNet Charge Cards The basic process for installing DirectNet Charge Cards is similar to installing ProtoBase, in terms of the basic configuration steps that are performed in Salesware. See Configuring ProtoBase for Salesware and modify as appropriate. In addition, the following sections call out the DirectNetspecific information of which you should be aware. DirectNet .INI settings For more information on these settings, see the Salesware Modules, Configuration and Maintenance document. Setting .INI file Section Desciption DirectNet Sales32c.INI Server The IP address and port of the DirectNet server. Port is 3200. DirectNetValidate Sales32c.INI Preferences Specifies whether or not to use DirectNet to validate passes (if 107
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Salesware Installation Guide SALESW
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Siriusware examined the worst probl
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files associated with each module,
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ports.INI file PDF documentation se
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Note: If you want to install SQL Se
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Note: If SQL Server Management Stud
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The SQL service pack level is liste
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Verifying mixed mode authentication
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If Windows only was selected, you n
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If Windows Authentication mode was
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7. You are presented with the follo
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10. You are presented with the foll
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13. You are presented with the foll
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• Writes shared information to th
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7. When CommonFiles is finished ins
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7. After PoolManager installation b
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After PoolManager is installed, you
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7. After SysManager installation be
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directly from the \SiriusFS\Install
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You can launch ReportManager from t
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8. When the Sales installation comp
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The next screen can prompt you in o
Page 55 and 56: Note: The directions provided in th
Page 57 and 58: 4. You should see the following scr
Page 59 and 60: 8. Right-click on the user sirius a
Page 61 and 62: 11. The SQL Server Login Properties
Page 63 and 64: 13. You are prompted to confirm the
Page 65 and 66: 3. Right-click on Databases and sel
Page 67 and 68: 8. Click OK. Now your database is a
Page 69 and 70: 12. Click OK. Your database is now
Page 71 and 72: Note: Much of the information you a
Page 73 and 74: 9. The Attach Database - (LOCAL) di
Page 75 and 76: 13. Right-click on the user sirius
Page 77 and 78: The training database is now in pla
Page 79 and 80: Note: The training database must re
Page 81 and 82: 10. You should see the following di
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Page 85 and 86: some processors that have “execut
Page 87 and 88: 5. Click the radio button for Turn
Page 89 and 90: Uninstalling Salesware There are tw
Page 91 and 92: • Food service (allows tipping)
Page 93 and 94: ProtoBase Installation ProtoBase in
Page 95 and 96: Enter the appropriate code (typical
Page 97 and 98: You use SysManager > Activities > F
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Page 101 and 102: Report and selection comparisons op
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Page 105: can also be utilized to get a summa
Page 109 and 110: Password Sales32c.INI DirectNetLink
Page 111 and 112: 1. The operator clicks the Finalize
Page 113 and 114: [Preferences] OCV=TRUE MOTO=TRUE [S
Page 115 and 116: 2. From Moneris: Merchant ID; ECR n
Page 117 and 118: • Host: Processing bank. Is usual
Page 119 and 120: • Default Language: Specify the l
Page 121 and 122: 1. Set up from SysManager. See To s
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