MASTER_40_Salesware_Installation_Guide

SDC tells you the ticket number for the installation; please take note of it for future reference.
For the status of an order, the best contact is siteact@protobase.com. When you receive the
notification that your order has been received by SDC, they ask you to use this e-mail for status
reports.
When SDC does the install, you may want to consider asking them to also install RealVu. RealVu is a
free ProtoBase product that enables settlement from computers other than the Computer where
PBAdmin is installed (which is the ProtoBase server). RealVu offloads most of the overhead of
running PbAdmin directly on the ProtoBase computer.
SDC provides training on use of PBAdmin; please be sure they schedule that with you.
If you have questions, please contact:
Lori Rich
727-431-4539
lrich@protobase.com
10700 76th Court
Largo, FL 33777
Fax (727)431-4411
Setting up your hardware and network prior to the ProtoBase installation date:
On the ProtoBase PC:
• Configure the PC with the static IP address that you provided to SDC.
• Ensure the PC connects with the Internet.
• Install the latest Windows SP and critical updates.
• Install WinZip.
• Install PCAnywhere, Terminal Services, or Remote Desktop Connection.
• If using a firewall on your network, be sure port 443 is open to allow outgoing traffic. Port 443
does not need to be open to allow ingoing traffic.
See the Salesware System Architecture and Specifications document for a diagram showing how the
ProtoBase server integrates with the rest of the Salesware installation.
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