Demonstrator Manual - Stampin' Up!

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If a customer chooses to be contacted by a demonstrator (a “contact customer”) on www.stampinup.com and that demonstrator has an activated DBWS, for the order that customer makes the demonstrator will receive the normal 20 percent deferred income on the net sales of that order. In this case, no funds from this order go into the DBWS shared pool of funds. What about the Commissions for a Demonstrator without a DBWS? If a customer chooses to be contacted by a demonstrator on www.stampinup.com and that demonstrator does not have a DBWS, that demonstrator will only receive 10 percent deferred income on that order. What Happens to the Funds in the DBWS Shared Pool? At the end of the month, 10 percent of the net total of all orders submitted by “no-contact” customers is collected. The net sales amount is calculated on the total purchase price (not including tax, shipping and handling). This amount is paid out to the pool of qualifying demonstrators, as long as the amount equals at least one cent per qualifying demonstrator. For example, if the total sales from no-contact customers reaches $2,000 in a month, $200 would go into the pool (10 percent), and would only be paid out if the number of qualifying demonstrators is 20,000 or less. In this case, the payout would be $.01 per qualified demonstrator. If the amount of qualifying demonstrators is more than 20,000, the $200 pool payout will be rolled over into the next month. This is because the amount that has to be paid out of the pool of qualifying demonstrators must equal at least one cent per qualifying demonstrator. If the pool is paid out in a given month, the payout amount will be distributed evenly among all participants, and any amount left over (under the amount equaling one cent per participating demonstrator) will be rolled over into the next month. When Am I Not Entitled to a Payout Amount? If a participating demonstrator is dropped or does not have an activated DBWS, she will not be entitled to any payout amount that is rolled over into another month; she is only entitled to any amount paid out in the months she is an active demonstrator and if she has an activated DBWS. Demonstrators who join the pool in any given month will receive any payout amounts given to all participating demonstrators, even if part of the money is rolled over from a previous month in which they were not a participant. Payment, Reporting, and Availability of Information If you participate in the pool, you will receive your payout from the pool with your monthly commission payment. Pool payout will also be reported as a payment to you on a 1099 form. Monthly Activity Statements for pool participants will show the following information: • The amount of money in the pool that month • The total number of demonstrators qualified for the pool during that month. (We do not report the names of the qualified demonstrators.) • The payout amount per demonstrator How Can I be Part of the Pool? If you are an active demonstrator with an activated DBWS, you are automatically part of the DBWS shared pool. For more information on how potential customers are referred to you, see the Referrals Policy. Referrals Policy Stampin’ Up! often receives requests from customers wanting more information about how to purchase products, asking us to refer them to a demonstrator, or requesting a catalog or mini catalog. When potential customers or recruits visit www.stampinup.com, Stampin’ Up! offers the Demonstrator Finder, which provides these two options for them to find a demonstrator: • Demonstrator Locator • Demonstrator Directory Demonstrator Locator Option If a customer does not have a demonstrator and wants to find one in her own area, she can enter her address, city, and other information in the Demonstrator Locator. The Demonstrator Locator then displays the contact information, such as name, address, telephone number, and so forth, for ten demonstrators in her area. Only active demonstrators who have an activated DBWS and opt in (give permission to be listed) are listed in the Demonstrator Locator. (A demonstrator can opt in to be part of the Demonstrator Locator on the Demonstrator Web Site.) Demonstrator Directory Option If a customer wants to find a specific demonstrator and knows the demonstrator’s name (or part of her name) or the city or state where she lives, the customer can enter this information in the Demonstrator Directory, and search to find her demonstrator. The Demonstrator Directory is much like a © 2011 STAMPIN’ UP! 6.25
phone directory. All active demonstrators who opt in are part of the Demonstrator Directory. (A demonstrator opts in to be part of the Demonstrator Directory on the Demonstrator Web Site.) A demonstrator does not need to have a Demonstrator Business Web Site (DBWS) in order to be listed on the Demonstrator Directory. Once potential customers or recruits find a demonstrator using the Demonstrator Locator or Demonstrator Directory, they can then choose whether they want Stampin’ Up! to refer their name and contact information to the demonstrator or whether they want to contact the demonstrator themselves. If the referral prefers to be contacted by the demonstrator, Stampin’ Up! will send the customer’s contact information to the demonstrator via Stampin’ Mail. Stampin’ Up! does not investigate or otherwise screen potential customers or recruits prior to referring them to participating demonstrators. How the Demonstrator Directory and Demonstrator Locator Work with Commissions on Online Sales The percentage of commission you earn on online sales depends on whether you have a DBWS. Here are a few scenarios to explain how this works: • If a customer visits www.stampinup.com, chooses you from the Demonstrator Locator (because you have a DBWS), and makes a purchase, you will receive your regular 20 percent deferred income on the net sales of that purchase. You will have the total order amount credited to you as sales. • If a customer visits www.stampinup.com and wants to find a demonstrator near her—and you don’t have a DBWS—she won’t be able to find you using the Demonstrator Locator because you don’t have a DBWS. (Having a DBWS is one of the requirements for being listed in the Demonstrator Locator.) If she is looking for you specifically, however, she can find you in the Demonstrator Directory. If she chooses you from the Demonstrator Directory, and makes a purchase, you will receive 10 percent (versus 20 percent) deferred income on the net sales on that purchase. You will still have the total order amount credited to you as sales. Enforcement of Company Policies Policy Stampin’ Up! reserves the right to enforce its policies as explained in the Demonstrator Manual and other Stampin’ Up! publications (including the Stampin’ Up! Web Site). Additionally, changes to existing policies as published by Stampin’ Up! are enforceable according to the following guidelines. Demonstrators have the right to appeal the company’s decision as explained herein. Informal Resolution Process In most situations, concerns or disputes about possible violations of the Independent Demonstrator Agreement, the Demonstrator Manual, or any other published policy of the company will be handled initially on an informal basis by the Stampin’ Up! compliance department. This department, assisted by selected members of the Stampin’ Up! management staff (collectively the Compliance Committee), is responsible for maintaining compliance with the terms of the Independent Demonstrator Agreement and the Demonstrator Manual as well as reconciling disputes among demonstrators. If a company employee or another demonstrator detects a violation by a demonstrator of the terms of the Independent Demonstrator Agreement or the Demonstrator Manual, she should first discuss the matter with the alleged offender. Most violations are caused by simple lack of information. Pointing out the appropriate section in the Independent Demonstrator Agreement or the Demonstrator Manual is usually enough to resolve the matter. If a violation persists, the employee or demonstrator who discovered the violation should lodge a complaint in writing with the Stampin’ Up! compliance department. The compliance department will investigate the matter and determine if the violation warrants disciplinary action. In most cases, if a disciplinary action is needed, the compliance department will attempt to secure the cooperation of the violating demonstrator in conforming to appropriate Stampin’ Up! policies and procedures. Under certain circumstances, Stampin’ Up! reserves the right to move straight to the Formal Resolution process without attempting to resolve the issue informally. Formal Resolution Process In the Formal Resolution process, the compliance supervisor will send the violating demonstrator a letter outlining the issues of the case and the date, time, and place of a hearing on the matter. A copy of the letter will also be sent to the president of the company (“President”). At the hearing, the compliance supervisor, with the majority approval of the Compliance Committee, may recommend to the President action to remedy the situation. Taking action may involve © 2011 STAMPIN’ UP! 6.26
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Demonstrator Manual US EDITION Effe
Page 3 and 4:
Dear New Demonstrator: What an exci
Page 5 and 6:
CHAPTER 5 Incentives and Rewards 5.
Page 7 and 8:
1CHAPTER ONE Meet Stampin’ Up! We
Page 9 and 10:
Our Core Product Stampin’ Up! pro
Page 11 and 12:
2CHAPTER TWO Stampin’ Up! Busines
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Provide Excellent Customer Service
Page 15 and 16: 3CHAPTER THREE Placing Orders Stamp
Page 17 and 18: DEMONSTRATOR ORDER FORM Place your
Page 19 and 20: Paying for Your Orders Once you hav
Page 21 and 22: Example 3 Carly Crafter is submitti
Page 23 and 24: eturned for inspection. WRONG, MISS
Page 25 and 26: These titles build on each other an
Page 27 and 28: Next Active Upline Throughout vario
Page 29 and 30: Deferred Income Any income that you
Page 31 and 32: If you meet the requirements, the s
Page 33 and 34: 5CHAPTER FIVE Incentives & Awards O
Page 35 and 36: Sales Portion There are two three-m
Page 37 and 38: also reward demonstrators who achie
Page 39 and 40: Five-, Ten-, Fifteen-, and Twenty-Y
Page 41 and 42: Mailing Selector Our innovative mai
Page 43 and 44: Independent Demonstrator Relationsh
Page 45 and 46: Proprietary Nature of Downline List
Page 47 and 48: entity and cannot be broken up into
Page 49 and 50: If, at the end of the pending month
Page 51 and 52: REJOINING WAITING PERIODS If a demo
Page 53 and 54: If a customer wishes to cancel afte
Page 55 and 56: Credit Card/Debit Card Policy Stamp
Page 57 and 58: Direct Debit Payment Option Direct
Page 59 and 60: y any means, graphic, electronic, o
Page 61 and 62: may wish to produce using the Stamp
Page 63 and 64: ■ There are substantial financial
Page 65: ■ ■ Demonstrators may not sell
Page 69 and 70: DSA’s Code of Ethics (explanatory
Page 71 and 72: Code. The Code Administrator shall
Page 73 and 74: 2. Required Publication a. All memb
Page 75 and 76: company in an effort to resolve the
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