Competition in the Irish Private Health Insurance Market
Competition in the Irish Private Health Insurance Market
Competition in the Irish Private Health Insurance Market
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APPENDIX 3<br />
Consumer Attitudes to Switch<strong>in</strong>g<br />
These tables are taken from <strong>the</strong> HIA/Insight <strong>Market</strong> Review, published <strong>in</strong><br />
September 2005 and available onl<strong>in</strong>e at www.hia.ie.<br />
Survey Respondent Reasons for Switch<strong>in</strong>g<br />
Why did you decide to change <strong>in</strong>surers? What was <strong>the</strong> ma<strong>in</strong><br />
factor that led you to change your health <strong>in</strong>surer?<br />
Ma<strong>in</strong><br />
Factor<br />
New <strong>in</strong>surer was cheaper/ Cost sav<strong>in</strong>gs 48%<br />
Level of cover was better 12%<br />
New <strong>in</strong>surer had a better product/ service range 8%<br />
Recommendation by friend 2%<br />
Group scheme switched 8%<br />
Level of <strong>in</strong>formation and advice better 2%<br />
Changed employer 3%<br />
Had bad experience with previous <strong>in</strong>surer 4%<br />
Dissatisfaction with service provision of previous <strong>in</strong>surer 2%<br />
Recommendation from family member 1%<br />
No choice/ Not my decision 3%<br />
Wanted to support competition 0%<br />
Recommendation from o<strong>the</strong>r 1%<br />
Wanted to switch to an <strong>Irish</strong> company 0%<br />
Don’t Know 0%<br />
O<strong>the</strong>r 5%<br />
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