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Competition in the Irish Private Health Insurance Market

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APPENDIX 3<br />

Consumer Attitudes to Switch<strong>in</strong>g<br />

These tables are taken from <strong>the</strong> HIA/Insight <strong>Market</strong> Review, published <strong>in</strong><br />

September 2005 and available onl<strong>in</strong>e at www.hia.ie.<br />

Survey Respondent Reasons for Switch<strong>in</strong>g<br />

Why did you decide to change <strong>in</strong>surers? What was <strong>the</strong> ma<strong>in</strong><br />

factor that led you to change your health <strong>in</strong>surer?<br />

Ma<strong>in</strong><br />

Factor<br />

New <strong>in</strong>surer was cheaper/ Cost sav<strong>in</strong>gs 48%<br />

Level of cover was better 12%<br />

New <strong>in</strong>surer had a better product/ service range 8%<br />

Recommendation by friend 2%<br />

Group scheme switched 8%<br />

Level of <strong>in</strong>formation and advice better 2%<br />

Changed employer 3%<br />

Had bad experience with previous <strong>in</strong>surer 4%<br />

Dissatisfaction with service provision of previous <strong>in</strong>surer 2%<br />

Recommendation from family member 1%<br />

No choice/ Not my decision 3%<br />

Wanted to support competition 0%<br />

Recommendation from o<strong>the</strong>r 1%<br />

Wanted to switch to an <strong>Irish</strong> company 0%<br />

Don’t Know 0%<br />

O<strong>the</strong>r 5%<br />

150

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