Disclaimer - Alliance Digital Repository

Table of Contents
Chapter 1 - Introduction .................................................................................................. 1
Statement of the problem ............................................................................................. 1
Relevance, significance or need for the project.......................................................... 2
Barriers and/or issues................................................................................................... 3
Research questions to be answered ............................................................................. 4
Limitations and scope of the project ........................................................................... 4
Summary........................................................................................................................ 5
Chapter 2 – Review of Literature and Research............................................................ 7
Overview of all literature and research sources......................................................... 7
Introduction................................................................................................................. 7
Web Application Technologies ................................................................................... 7
Relational Database Technologies ............................................................................. 9
CRM .......................................................................................................................... 11
Server-Side Language Technologies......................................................................... 13
Application Methodologies ....................................................................................... 15
Web Site Design ........................................................................................................ 21
Security ..................................................................................................................... 22
Conclusion ................................................................................................................ 24
Research methods to be used ..................................................................................... 25
Literature and research that is relevant to the project ........................................... 25
Summary of what is known and unknown about the topic..................................... 27
The contribution this project will make to the field ................................................ 27
Chapter 3 – Methodology............................................................................................... 29
Life Cycle models followed......................................................................................... 29
Specific procedures ..................................................................................................... 31
Application Development.......................................................................................... 31
Lead Assignment ....................................................................................................... 33
Application Coding ................................................................................................... 34
Formats for presenting results/deliverables ............................................................. 34
Review of deliverables ................................................................................................ 35
Resource requirements............................................................................................... 36
Outcomes ..................................................................................................................... 37
Summary...................................................................................................................... 38
Chapter 4 – Project History........................................................................................... 40
How the project began................................................................................................ 40
The Application......................................................................................................... 48
The Database ............................................................................................................ 62
How the project was managed................................................................................... 64
Significant events/milestones in the project.............................................................. 65
Changes to the project plan ....................................................................................... 66
Evaluation of whther or not the project met project goals ..................................... 67
What went right and what went wrong in the project ............................................ 68
Project variables and their impact on the project ................................................... 69
Findings / analysis results........................................................................................... 71
Application Analysis ................................................................................................. 71