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concerning the security of their data and their network as a whole, which gives value to
the works by Fernandez-Medina & Piattini (2005), and Westman (2002).
Summary of what is known and unknown about the topic:
As a result of the research performed it was determined that there is an abundance
of literature available both in print and online on the topic of server-side scripting
languages. ColdFusion and ASP.NET are developed by large companies who produce
their own detailed documentation, while PHP, an open source application, relies on the
development community to update and contribute to its documentation.
Some of the literature went into depth about CRM tools, as well as using
marketing to retain customers, however, relevant research could not be found as to
whether or not a custom built Web-based CRM solution provided a benefit, either in cost
or customer retention, over a product that is used off the shelf.
A search for journal articles on the topic of software development methodologies
revealed that there is a great deal of existing literature which goes into depth about
traditional development methodologies, but is limited on the topic of methodologies
created specifically for the development of a Web-based application.
The contribution this project will make to the field :
Internet use and its availability have grown throughout the years, therefore, it
provides another medium in which businesses and organizations can use to reach its
customers and also provides businesses and organizations a way to extend the workplace.
This project demonstrated how the Internet, along with Web technologies, was used as a