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An Abstract of a Project/Practicum Report Submitted to Regis University School for Professional Studies in Partial Fulfillment of the Requirements for the Degree of Master of Science in Computer Information Technology Design and Implementation of a Web-Based Lead Management System Using Oracle and ColdFusion Technologies by James Darschewski April 30, 2006 This project focuses on developing a Web-based lead management application to facilitate Affordable Residential Communities (ARC) in managing their customers more efficiently and providing them with a method of storing customer data in a central repository. ARC has sales staff that are distributed throughout the United States, thereby creating a need for an application that can be used where an Internet connection is available. The application was developed using a combination of ColdFusion and Oracle, however, the overall success of the application does not depend on the technology incorporated, rather it is dependant on a successful design and an easy to use interface. Research on the different methodologies available for developing a Web-based application, the effect of different design factors on the users of the application, and ultimately how the design can determine the success of the application was performed. vii
Acknowledgments I would like to acknowledge my wife, Tricia, and my 2 children, Jimmy and Mary Sheridan. I dedicate this degree to them for providing me with the motivation to complete this project, as well as the MSCIT program. viii
Page 1 and 2: Regis University School for Profess
Page 3 and 4: Regis University School for Profess
Page 10 and 11: Table of Contents Chapter 1 - Intro
Page 12 and 13: List of Figures Figure 1 - Web Appl
Page 14 and 15: 1 Chapter 1 - Introduction Statemen
Page 16 and 17: 3 ARC needed this repository for al
Page 18 and 19: 5 Summary: Affordable Residential C
Page 20 and 21: 7 Chapter 2 - Review of Literature
Page 22 and 23: 9 management capabilities (Chen and
Page 24 and 25: 11 administration (Beynon-Davies, 2
Page 26 and 27: 13 successful which relate to the s
Page 28 and 29: 15 Developer’s Guide”, n.d.). D
Page 30 and 31: 17 subsystems that were previously
Page 32 and 33: 19 incorporated into a collection o
Page 34 and 35: 21 with Web-based applications in m
Page 36 and 37: 23 making sure their servers, espec
Page 38 and 39: 25 Research methods to be used: The
Page 40 and 41: 27 concerning the security of their
Page 42 and 43: 29 Chapter 3 - Methodology Life Cyc
Page 44 and 45: 31 was the custom built application
Page 46 and 47: 33 Lead Assignment: The procedure A
Page 48 and 49: 35 Review of deliverables: The deli
Page 50 and 51: 37 When the project began ColdFusio
Page 52 and 53: 39 MX licenses, as well as the othe
Page 54 and 55: 41 Figure 7 - Required Lead Informa
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43 ColdFusion for their internal in
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45 All of the tables were created w
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47 After numerous revisions the own
Page 62 and 63:
49 If a user forgets their password
Page 64 and 65:
51 Figure 18 - Create Profile Page
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53 want to delete. When the profile
Page 68 and 69:
55 Figure 25 - Show Leads Page (Dar
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57 Figure 28 - Lead Documents Page
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59 When the user closes a lead they
Page 74 and 75:
61 Since certain users are allowed
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63 FORGOT_PWD table. In addition, n
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65 in a module or changes to a modu
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67 stored procedure would parse the
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69 Using the Internet site of ARC a
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71 hesitant to use the application
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73 management. There was not any da
Page 88 and 89:
75 Summary of results: This project
Page 90 and 91:
77 Chapter 5 - Lessons Learned and
Page 92 and 93:
79 What would have been done differ
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81 logic that is currently in the f
Page 96 and 97:
83 Although the project met initial
Page 98 and 99:
85 Liao, Shu-Hsien (2005). Expert s
Page 100 and 101:
Appendix A 87
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89 Appendix C Design and Implementa
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91 The Internet as a Portal Can be
Page 106 and 107:
93 Components of a Database backed
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95 Web Methodologies Web applicati
Page 110 and 111:
97 Project History Application Req
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99 ARC’s Design Idea Final Design
Page 114 and 115:
101 Application Features Automatic
Page 116 and 117:
103 Next Evolution of the Project
Page 118 and 119:
105 Annotated Bibliography .NET Fra
Page 120 and 121:
107 design; and specific logical de
Page 122 and 123:
109 This website defines a relation
Page 124 and 125:
111 Standing, Craig (2002). Methodo
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