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13 successful which relate to the system itself. Swanson (1974, cited in Roh et al., 2005) indicates that reliability, response time, and ease of terminal use are important. Hamilton and Chervany (1981, cited in Roh et al., 2005) emphasize data accuracy, reliability, completeness, system flexibility and ease of use. Seddon (1997, cited in Roh et al., 2005) believes that the consistency of the user interface, quality of documentation, and sometimes the quality and maintainability of the program code are important factors in the success of the system. The literature indicates that Chen et al. (2005) believe that a successful CRM system will allow an organization to make more informed decisions regarding retailmarketing. However, the Internet is changing the focus of marketing from supplier centric to customer centric and, with this reverse marketing, the customer becomes the starting point for marketing activities (Sharma & Sheth, 2004). Server-Side Language Technologies: Brooks-Bilson (2003) writes that ColdFusion is designed for rapid application development (RAD) through the use of HTML-like tags which make operations such as connecting to a mail server or performing queries on a database much simpler. ColdFusion is available for numerous operating systems (Linux, Solaris, Microsoft Windows, and IBM AIX) and Web servers (Microsoft Internet Information Services, Netscape Enterprise Server, Apache, iPlanet Enterprise Server and ColdFusion’s standalone Web server) (Brooks-Bilson, 2003). Churvis, Helms, Arehart & Churvis (2003) agree with Brooks-Bilson (2003) that ColdFusion is one of the easiest of the Webprogramming languages to use. ColdFusion can interface with many different
14 technologies, for instance, Java objects, custom tags written in C++ or Java, JSP pages and tag libraries, and the operating system. This interfacing is what makes ColdFusion easily extensible (Churvis et al., 2003). ColdFusion possesses the ability to communicate with several types of databases allowing for Web-based access to data stored in popular RDBMS systems like Oracle, Microsoft SQL Server and MySQL (Brooks-Bilson, 2003). PHP Hypertext Preprocessor (PHP), like ColdFusion, is a server-side language because it actually runs on a Web server (Sklar, 2004). PHP is similar to ColdFusion in other ways as well. Instructions in a PHP page cause the PHP interpreter on the Web server to output the page (Sklar, 2004); just as the ColdFusion application running on a Web server interprets and outputs ColdFusion Markup Language (CFML) pages. PHP distributions are available for Linux, as well as Microsoft Windows, Mac OS X, Solaris, and other flavors of UNIX. Database connections are also possible with PHP which allow for communications with the same database systems that ColdFusion can communicate with; though it may not be as easy to initiate these connections. Unlike ColdFusion, PHP is an open source project, therefore, there are not any licensing fees or any other kind of fees involved in using it (Sklar, 2004). ASP.NET or Active Server Pages (ASP) is a server-side language, like both PHP and ColdFusion. It is developed by Microsoft and based on the .NET Framework and the Common Language Runtime (Liberty & Hurwitz, 2005). According to Microsoft (“.NET Framework Developer’s Guide”, n.d.), “ASP.NET is supported on Windows 2000, Windows XP Professional, and the Windows Server 2003 family for both client and server applications” (para. 1). ASP.NET is freely downloadable on Microsoft’s website, but requires Internet Information Services as its Web server (“.NET Framework
Page 1 and 2: Regis University School for Profess
Page 3 and 4: Regis University School for Profess
Page 8 and 9: An Abstract of a Project/Practicum
Page 10 and 11: Table of Contents Chapter 1 - Intro
Page 12 and 13: List of Figures Figure 1 - Web Appl
Page 14 and 15: 1 Chapter 1 - Introduction Statemen
Page 16 and 17: 3 ARC needed this repository for al
Page 18 and 19: 5 Summary: Affordable Residential C
Page 20 and 21: 7 Chapter 2 - Review of Literature
Page 22 and 23: 9 management capabilities (Chen and
Page 24 and 25: 11 administration (Beynon-Davies, 2
Page 28 and 29: 15 Developer’s Guide”, n.d.). D
Page 30 and 31: 17 subsystems that were previously
Page 32 and 33: 19 incorporated into a collection o
Page 34 and 35: 21 with Web-based applications in m
Page 36 and 37: 23 making sure their servers, espec
Page 38 and 39: 25 Research methods to be used: The
Page 40 and 41: 27 concerning the security of their
Page 42 and 43: 29 Chapter 3 - Methodology Life Cyc
Page 44 and 45: 31 was the custom built application
Page 46 and 47: 33 Lead Assignment: The procedure A
Page 48 and 49: 35 Review of deliverables: The deli
Page 50 and 51: 37 When the project began ColdFusio
Page 52 and 53: 39 MX licenses, as well as the othe
Page 54 and 55: 41 Figure 7 - Required Lead Informa
Page 56 and 57: 43 ColdFusion for their internal in
Page 58 and 59: 45 All of the tables were created w
Page 60 and 61: 47 After numerous revisions the own
Page 62 and 63: 49 If a user forgets their password
Page 64 and 65: 51 Figure 18 - Create Profile Page
Page 66 and 67: 53 want to delete. When the profile
Page 68 and 69: 55 Figure 25 - Show Leads Page (Dar
Page 70 and 71: 57 Figure 28 - Lead Documents Page
Page 72 and 73: 59 When the user closes a lead they
Page 74 and 75: 61 Since certain users are allowed
Page 76 and 77:
63 FORGOT_PWD table. In addition, n
Page 78 and 79:
65 in a module or changes to a modu
Page 80 and 81:
67 stored procedure would parse the
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69 Using the Internet site of ARC a
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71 hesitant to use the application
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73 management. There was not any da
Page 88 and 89:
75 Summary of results: This project
Page 90 and 91:
77 Chapter 5 - Lessons Learned and
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79 What would have been done differ
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81 logic that is currently in the f
Page 96 and 97:
83 Although the project met initial
Page 98 and 99:
85 Liao, Shu-Hsien (2005). Expert s
Page 100 and 101:
Appendix A 87
Page 102 and 103:
89 Appendix C Design and Implementa
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91 The Internet as a Portal Can be
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93 Components of a Database backed
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95 Web Methodologies Web applicati
Page 110 and 111:
97 Project History Application Req
Page 112 and 113:
99 ARC’s Design Idea Final Design
Page 114 and 115:
101 Application Features Automatic
Page 116 and 117:
103 Next Evolution of the Project
Page 118 and 119:
105 Annotated Bibliography .NET Fra
Page 120 and 121:
107 design; and specific logical de
Page 122 and 123:
109 This website defines a relation
Page 124 and 125:
111 Standing, Craig (2002). Methodo
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