FALL 2013 - Fleming College

OFFICE AND ADMINISTRATION
Office Administration Certificate – ONLINE
Is This for You? If you are not confident in using business software,
such as the Microsoft Suite of programs, but enjoy multitasking and
developing interpersonal relationships, this certificate will give you the
skills you need to become a valued administrative member of an office
team. If you already possess some knowledge of business software, this
certificate allows you to upgrade your skills to a more advanced level.
Certificate Highlights: Office Administration has evolved into a multitasking
job that can include a variety of manual and electronic tasks,
spreadsheet and basic financial management, as well as customer
service and interpersonal relations. This program will build your skills in
today’s most commonly-used office computer applications and in the
project management skills required by today’s employers.
Career Prospects
• Front line / reception staff
• Office Assistant
• Office Administration
• Information Management
• Professional development
Core Courses
COMP 220
COMP 221
Microsoft – Word Specialist* 3 – see Computer
section
Microsoft – Excel Specialist* 3 – see Computer
section
BUSN 55 Office Technology & Procedures 3
COMM 59 Organizational Business Communications 3
MGMT 21 Project Management – Introduction 3 – see p. 18
BUSN 31 Building and Maintaining Customer Relationships 3
Electives (Choose 3)
ACCT 38 Accounting Basics 1 3 – see p. 24
BUSN 153 Creative & Critical Thinking 3
COMP 216 Microsoft Access Specialist* 3 – see Computer
section
COMP 221 Microsoft - Excel Specialist* 3 – see p. 27
COMP 289
COMP 158
Project Management & Scheduling Software
(Microsoft Project) 3
Desktop Publishing for Business 3 – see Computer
section
ACCT 47 Simply Accounting 3 – see p. 24
3 offered this fall
* Participants with existing basic skills in these programs can elect to
take the more advanced course.
23
Building and Maintaining Customer Relationships
Develop your understanding of customer service, both internal and
external, and the skills associated with understanding the needs of
customers, meeting those needs and fostering an environment that
encourages customers to return.
BUSN 31 $395.92 Online, starts Sep 6
Creative & Critical Thinking
These skills are valued in every company and organization. Practice
creative thinking and reasoning techniques and apply these skills to
help analyze and respond appropriately to a wide variety of personal
and work situations, including strategic planning, decision-making and
problem solving.
BUSN 153 $273.70 Online, starts Sep 6
Office Technology & Procedures
Become proficient in a broad range of office tasks, including Internet
research and reporting, e-mail messages, time and stress management,
telecommunications, office reception and customer service,
meetings and travel arrangements, office mail procedures and records
management.
BUSN 55 $450.24 Online, starts monthly
Organizational Business Communications
Obtain an overview of important communication concepts and skills
required in business. Learn to write clear reports and documentation,
make effective presentations, and foster interpersonal skills.
COMM 59 $375.55 Online, starts Sep 6
Project Management & Scheduling Software
(Microsoft Project)
Gain detailed insight into the functions of project planning and
scheduling, resource allocation and costing, progress monitoring and
reporting. Move from a basic to an advanced level of familiarity with
the functions of Microsoft Project 2010, a typical project management
software. Prior experience with project management is recommended.
COMP 289 $395.92 Online, starts monthly
Some courses require additional textbooks and/or
materials. Please visit your campus bookstore in person
or online at www.fleming.bkstr.ca (Peterborough) or
www.fleming-Lindsay.bkstr.ca (Lindsay) for details.