COMPENDIUM OF INSTRUCTIONS Miscellaneous Matters

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Outsourcing Policy Government of Haryana General Administration Department General Service-1 Branch No.43/5/2001-IGSI Chandigarh February 16, 2009 To 1. All the Financial Commissioners and Principal Secretaries/ Commissioners and Secretaries to Government of Haryana. 2. All Heads of Departments, Commissioners, Ambala , Hisar, Rohtak and Gurgaon Divisions. 3. The Registrar, Punjab & Haryana High Court, Chandigarh 4. All Deputy Commissioners and Sub Divisional Officers (Civil) in Haryana. 5. All the Managing-Directors of Boards/ Corporations/Public Undertaking. Subject: — Policy for engaging/ outsourcing of service/ activities. Sir / Madam, I am directed to invite your attention to the Haryana Government circular letter No, 43/ 5/2001-1GS1, dated 1.9.2006 vide which the departments were allowed to engage persons on contract basis through service provider under outsourcing regular contract policy. The existing outsourcing policy issued on dated 1.9.2006 has been reconsidered and partially modified by the State Government, which is enclosed herewith far strict compliance in letter and spirit. 2. This issues with Finance Department’s concurrence issued vide U.O.No. 5/3/2008-1B&C (4694), dated 19.12.2008. Internal circulation:— Yours faithfully, Sd/- Joint Secretary to Government of Haryana General Administration Department. 1. The Principal Secretary/Additional Principal Secretary-I- II/ OSD-I-II-Ill/Senior Special Private Secretary/Senior Secretary / Private Secretary to Chief Minister /Ministers . 2. Member Secretary, Haryana Bureau of Public Enterprises, Chandigarh. 3. Director, Public Relations, Haryana, Chandigarh for wide publicity. 4. State Informatics Officer, National Informatics Centre, Haryana for hosting on the State’s website. 65
Compendium of Instructions — Miscellaneous Matters—Vol. IX Policy for Outsourcing & Contractual Engagement PART - I POLICY FOR OUTSORCING OF SERVICES / ACTIVITIES The Government of Haryana proposes to strengthen the delivery of services to the people. Keeping in view the emergence of new areas in the field of effective governance and due to technological advancement, it is endeavored to outsource services/activities that are of an auxiliary or supporting nature to its functioning. It has been felt by the government that a policy needs to be enunciated to provide a framework for outsourcing of such services/activities as well as provide guidelines on the subject. Accordingly, a policy which aims to provide an enabling framework to approach outsourcing of services / activities wherever required for better and efficient delivery of services is framed as under:— 1. Services/activities may be outsourced as and when required partly or completely by the departments, where posts have not been sanctioned for instance, cleaning of premises, horticultural work, housekeeping services, maintenance of buildings, transport services, courier services, information and communication technology related services, highly technical and professional services etc. The above services/ activities are only illustrative and not exhaustive the departments can apply this policy for outsourcing other kind of services on the basis of their need and span of services/ activities. 2. The nature of the services/ activities required to be outsourced should be Specified and clearly defined in the, tender notice as well as in the contract document instead of mentioning the number of personnel required to perform the services/ activities. 3. The departments shall ensure that there are no regular sanctioned posts in that unit of office for performing the outsourced services/ activities. 4. The identification of the services/activities to be outsourced snail be done by the head of department. The services/activities to be outsourced can be identified for the department as a whole or a specific unit of the department. In either case, the head of department will ensure that no regular sanctioned posts are available in that office to perform the services/ activities. 5. Once the services/activities to be outsourced are identified, the minimum qualifying criteria, the deliverables (expected service levels), performance monitoring standards and liabilities in case of non-performance shall be unambiguously determined and approved by the head of department. 6. The tender form and the contract document shall be finalized with the approval of the head of department depending upon the existing delegation of powers in the department. Open tenders can than be invited and decided in a transparent manner through a competitive bidding process. A Model Draft Service Contract Document is placed at Annexure ‘A’ for illustration. 66
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VI GENERAL INSTRUCTIONS
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COMPENDIUM OF INSTRUCTIONS Miscellaneous Matters

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